Economy Class Comfort
Royal Brunei’s Economy Class cabin offers a range of inflight amenities at value oriented prices. All Royal Brunei flights (with the exception of Brunei to Kota Kinabalu) offer a complimentary meal and beverage service. Long haul flights to Melbourne, Dubai, Jeddah, and London feature a choice of hot meals. For those who require special meals, Royal Brunei offers ten different choices for dietary requirements. A variety of soft drinks and juices are available, however no alcoholic drinks are served.
In-flight entertainment is featured on 9 inch personal seat back video screens on all 787 Dreamliner aircraft. The touch screen monitors provide hours of on-demand entertainment. The airline’s narrow-body aircraft do not feature in-flight entertainment in Economy Class.
Business Class on Royal Brunei’s Boeing 787 Dreamliner aircraft feature 180 degree lie-flat beds for maximum comfort on long haul flights. Each seat can be made into a bed and comes with a soft duvet and pillow. Each seat also comes equipped with a power point which enables continuous use of laptops and other personal devices as well as a 15.4 inch touchscreen monitor for on-demand in-flight entertainment.
Airbus A319 and A320 aircraft provide wide arm chair seating in Business Class with a generous 44 inch seat pitch. Seats also come equipped with a personal TV screen and power point. Business Class passengers travelling to Bangkok, Hong Kong, Kuala Lumpur, Shanghai and Singapore also have access to portable iPad Minis. Each tablet is loaded with movies, TV shows and other programming.
The Business Class service features lavishly plated meals and a wide range of soft drinks and juices. Alcoholic beverages are not served on Royal Brunei flights.
Passengers must adhere to the following carry-on baggage limits imposed by Royal Brunei. Bags in excess of the below amounts will be required to travel as checked luggage.
The amount of the free checked baggage allowance depends on the passenger’s fare class and class of travel. This amount will be printed on the passenger’s electronic ticket. Business Class guests are permitted multiple bags up to 30 or 40 kilograms (depending on fare class). Economy Class guests are allowed to check up to 20 or 25 kilograms of luggage.
While multiple bags are allowed, no single piece may weigh more than 32kg. Bags must also fit within size guidelines. The maximum linear dimensions when adding the depth + width + height, must not exceed 157cm (62 inches). Bags exceeding the size or weight limits will be charged overweight or excess baggage fees.
Sporting equipment may be included as part of a passenger’s checked baggage allowance provided the item fits within the size and weight limitations. Certain types of sporting equipment are eligible for a 5kg or 12kg excess baggage waiver.
Snow and water ski equipment, surf boards and bowling balls are eligible for the 5kg waiver, while golf equipment, diving equipment and bicycles receive the 12kg waiver when going towards the checked baggage allowance.
Passengers must ensure that proper packaging guidelines are followed for each type of equipment. The guidelines may vary depending on the type of equipment and the passenger or travel agent should inquire with Royal Brunei at least 24 hours before departure time for specific details.
Restricted or Dangerous Goods
Firearms, sharp, blunt or other potentially dangerous items are never allowed in cabin baggage. This includes knives, scissors and box cutters. Liquids and gels are also restricted to 100mL or less per container. These items must be packed in a clear, re-sealable bag and scanned separately at the security check point.
Further restrictions for checked baggage include explosives and fireworks, flammable materials, gasses and liquids, toxins, paints, infectious materials and lithium batteries.
Royal Brunei check-in counters typically open 3 hours before scheduled departure time and passengers are encouraged to check-in as early as possible. Passengers must present their ticket, passport and any required visas or other travel documentation before a boarding pass can be issued.
All passengers must be processed before the check-in closing time. Anyone arriving after the check-in closing time may be denied boarding, with the value of the fare possibly being lost. The closing times for check-in at each Royal Brunei airport are listed below. Times are subject to change.
Web Check and Mobile Check-in
Most passengers who are travelling on an e-ticket may check-in online. For passengers departing from Melbourne and London, on-line check-in is open from 24 to 3 hours before departure. On-line check-in is not available when departing Jeddah. For all other destinations, the on-line facility will be open between 24 hours and 60 minutes before departure.
Guests on an e-ticket must log into the Royal Brunei website to access the on-line function. http://www.flyroyalbrunei.com/check-in/
Royal Brunei’s Sky Lounge at Brunei International Airport is open to Business Class passengers. In addition to comfortable seating areas, the lounge features complimentary refreshments, massage chairs, showers, Wi-Fi and work stations.
Royal Skies is the frequent flyer program for Royal Brunei. The program rewards frequent travellers on Royal Brunei flights with benefits such as award travel, an additional baggage allowance, lounge access and more. Elite tiers of Silver and Gold are reached when the qualifying amount of miles is reached.
Silver – A total of 25,000 mileage points or 20 eligible sectors are required for Silver status. Points must be earned or sectors flown within a calendar year. Upon receiving Silver status, 5,000 bonus miles will be awarded to the member. Additional bonuses include a 50 percent point bonus, an additional baggage allowance of 10kg and access to the Sky Lounge.
Gold – When 50,000 flight miles or 40 sectors have been flown, a member will achieve Gold status at which time 10,000 bonus point will be credited to the member’s account. An additional baggage allowance of 20kg is also granted.
Royal Brunei flies a mix of Airbus and Boeing aircraft. As of Jan 2015, the average fleet age is just 7 years. The airline flies its narrow-body A319 and A320 aircraft from Brunei’s Bandar Seri Begawan Airport (BWN) to major points throughout Asia, including Singapore, Hong Kong, Shanghai and Kuala Lumpur.
Royal Brunei’s four long haul routes include Melbourne, Dubai, Jeddah and London Heathrow. These routes are operated with state-of-the-art Boeing 787-8 Dreamliners.