Lowest Airfare Guarantee
Lowest Airfare Guarantee
We will beat any airfare quote or you fly free
Applies to genuine quotes from airlines and other Australian registered businesses and websites for travel that originates/departs from Australia. Quote must be in writing and presented to us on the same day as it was created, must be presented to us prior to booking and must be for the same form of payment. Fare must be available, able to be booked by the general public when you bring it to us and be for the same dates, airlines, number of passengers, booking classes and flight numbers. The written quote must show the date it was created and the final price including all applicable fees and charges (including booking / service fees and all charges for the form of payment chosen). Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. We will beat the price by $1 per person.
Lowest Airfare Guarantee - why book anywhere else?
When it comes to cheap flights, we are so sure we will not be beaten on price that if you find a cheaper available airfare quote and we don't beat it, we will fly you to your destination for free.
How can I Fly Free?
As long as the same airfare is available, Flight Centre will BEAT any genuine written airfare quote by $1 per person.
Step 1: Bring us a written quote prior to booking
Your quote must be in writing and must relate to standard airfares available to the general public. Your genuine written quote must be presented to us on the same day as it was created and prior to booking. Travel must originate/depart from Australia. Does not apply to prices from Flight Centre’s own website. The quote must show the date it was created and show the final price including all fees and charges (including booking / service fees and all charges for the form of payment chosen). If your quote is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Your quote must be for the same form of payment as you intend to pay Flight Centre (e.g. cash, credit card).
You can provide written airfare quotes from:
1) Other Australian travel agencies
2) Airlines; and
3) Other Australian-registered businesses and websites
Step 2: Confirmation that the quote is genuine and available
Your consultant will need to confirm that the quote is genuine, available and able to be booked by the general public when you present it to us. If it is, we will BEAT it by $1 per person.
We will require you to book your flight when we beat your quote and pay in full on the same day, using the same form of payment as for the competitor’s quote. The change and cancellation conditions specific to your booking will apply. If the quoted airfare is not available, invalid or incorrect then we will endeavour to find you the best available alternative that suits your requirements.
If we believe your written quote contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we have a 24 hour period to investigate the price and BEAT it by $1 per person.
Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded.
If we are required to beat your airfare quote and we don't then you Fly Free!
Your consultant will do everything they can to beat the airfare you have been quoted. If the qualifying criteria are met we will beat that price by $1 per person. If the qualifying criteria are met and your consultant does not beat your quoted price you will receive your flight free of charge.
You must make your free flight claim prior to flying or within 7 days of your quote not being beaten (whichever occurs first). The free flight will be booked and paid for by us and will be identical to the one you have asked us to price beat. We do not reimburse customers for flights they have purchased elsewhere, nor do we provide them with cash or vouchers to the value of the flight we were asked to price beat. Despite anything else in the airline’s terms and conditions, you cannot cancel your free flight and claim a refund.
If this applies to you, or if you are dissatisfied with our service, please contact our Customer Relations office on 1800 117 747 or at email@example.com
Still have a question? Check out our Lowest Airfare Guarantee FAQs