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Feedback

If you would like to book travel, accommodation, rail, car hire, insurance or receive a quote, please call 133 133 or use our online enquiry form.

If need assistance making your booking or updating your travel reservations, please use our comprehensive FAQ section to find the answer. If you require further help, please contact the relevant customer service team.

Although we read every feedback message we receive, we are unable to answer them all. If you need a definitive response, please refer to the relevant contact information. Your feedback is important to us and we take all feedback into consideration.
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Our most important company Philosophy is that 'Our Customer is Paramount'. At Flight Centre Limited (FCL), we genuinely want to hear from you, our valued customers. We want to keep our lines of communication open and hear your suggestions for improvement and the ideas you have to make your experience with us the best it possibly can be.

Please provide your contact details and answer the questions relating to the service you received:
How can we improve our service?:

If we did not delight you as a customer, we would welcome the opportunity to resolve the situation. We often find that a concern a customer may have is a genuine misunderstanding and can be quite easily be resolved.

If you have a complaint, please give the Team Leader at the Flight Centre store you have been dealing with the opportunity to help you first.

If, after our Team Leader has been involved, the matter is not resolved to your satisfaction, then the staff of our First Point Customer Relations Centre are there to help you.

Email:

Address:




Phone:
customer.relations@flightcentre.com.au

First Point Customer Relations
Ground Floor
157 Ann Street
Brisbane Q 4000

1800 117 747
 

Point Based on Australian registered businesses & websites for travel departing within Australia. Quote must be presented prior to final payment.

© Flight Centre Limited trading as Flight Centre ABN 25 003 377 188 ACN 003 377 188

Travel Agent Licence Numbers ACT 18800224, NSW 2TA2719, NT 008, QLD TAG262, SA TTA254, TAS TAS031, VIC 31089, WA 9TA 589