Can I book my flight or hotel using the app?

Yes. Simply tap “Search” and you can select flight or hotel and you are on your way to finding the best deal for you.

 

Can I book a multi-stop or round-the-world flight using the app?

For bookings that require multiple stops, you can contact one of our experienced Round The World Experts on 1300 550 416.

 

How do I set my country?

Under settings, select your Country Settings - choose between Australia and New Zealand to see local airports, relevant deals and prices displayed in your currency.

 

How do I manage push notifications?

Under settings or on the deals creen, you can opt in or out of Flight Club push notifications.

 

Trip and Booking Management

 

Can I change or cancel my booking?

Absolutely! In order to change or cancel your booking, you'll need to speak to one of our dedicated Website Customer Support team members on 1300 733 867. The below Flight Centre fees will apply in addition to any Airline/Supplier fees.

Flight Centre Change Fees:

Domestic or Trans-Tasman: $30 per person, per booking

International: $75 per person, per booking

Flight Centre Cancellation Fees:

Domestic or Trans-Tasman: $50 per person, per booking

International: $300 per person, per booking

 

I don't want to travel anymore, can I change the name of my ticket?

It depends on the type of ticket you purchased. Some tickets are more restrictive than others and therefore don’t allow name changes and some do allow changes but most of the time for a fee. It’s best to give our Website Customer Support team a call on 1300 733 867 to discuss this further. Please also see ‘Can I change or cancel my booking’ to check the minimum Flight Centre fees that will apply when you make any changes to your booking.

 

Can I change the origin and/or destination of my flight because I’ve changed my mind?

Oh no, that’s quite the mix up! If this has happened, it’s best to call our Website Customer Support team on 1300 733 867 as soon as possible. If it is outside of our business hours, please call our After Hours assist team on +61 7 3170 7840. Some airfares do not allow changes to the flight routing, but we’ll see what options are available to you. In the event that they do allow changes, please refer to ‘Can I change or cancel my booking?’ for the minimum Flight Centre fees that will apply.

 

My itinerary didn’t come through and I’m freaking out!

Woah, it’s ok! We would have sent the itinerary to the email address you entered when making your booking. If it’s not in your Inbox or Junk folder, just call us on 1300 733 867 and we’ll sort the rest out!

 

I travelled to Singapore for work and my boss needs an invoice detailing my flight costs, how can I get one?

Wow your job sounds amazing! You were sent an invoice in the original email with your itinerary, however if you no longer have this (or if it’s incorrect) you can call our Website Customer Support team on 1300 733 867 and we can arrange a copy.

 

I just received a notification that my flight was changed/cancelled and it’s completely unsuitable. What can I do next?

We’re so sorry! If your flight was booked online, we have a team who can seek out alternative options with the Airline. Please call Website Customer Support on 1300 733 867 to discuss what we can do.

 

I have to cancel my booking due to an emergency. Will I get my money back?

Oh no! We understand these times can be stressful and will do our best to assist you. In the event of a serious illness that prevents travel, or death of an immediate family member we can apply to the Airline for a refund. The Airline will require documentation (a comprehensive note from your doctor explaining your illness OR a Death Certificate) and will assess your claim from there.

Please call us on 1300 733 867 and we’ll provide you with an email address to send your documents through to.

 

I’m travelling with over 50 pairs of shoes and don’t know if I need to purchase more baggage, where can I find out what my baggage allowance is?

Well that’s easy – all you have to do is go to the Airline’s website that you’re travelling with and use the Airline reference located on your itinerary to ‘manage your booking’. From there you should be able to see your baggage allowance or purchase extra if necessary. If you have any problems, you can call us on 1300 733 867 and we can check things over. No shoe shall be left behind!

 

I entered my name incorrectly and have only just realised, can I fix it?

You can, but there will be a fee. See ‘Can I change or cancel my booking?’ for the breakdown of our Flight Centre fees that will be charged in addition to the airline/supplier fees. Then pick up the phone and give us a call on 1300 733 867 because the extra ‘n’ may cause you to be denied boarding, yikes!

 

I really want to bring my pet dog, King Sebastian IV, on my flight with me – can I add him to an existing booking?

Unfortunately we’re not able to book pets online. If you haven’t yet made a booking, please call our 24/7 Reservations Team on 133 133 and they’d be more than happy to book you both in.

Alternatively, if you already have an existing booking, please call the Airline directly to get that precious pooch his seat on the plane!

 

I’m vegan, can I request a special meal for my flight?

Most airlines will cater to a wide array of dietary requirements, you can select from their available options via ‘Manage by booking’ on the Airline’s website or give us a call on 1300 733 867 and we can check for you. Let’s hope there’s hummus!

 

I need wheelchair assistance for my flight.

Wheelchair assistance cannot be added online, but we can do it for you! Call our Website Customer Support team on 1300 733 867 to arrange this.

 

I just had a baby, can I add them to my booking?

Wow, congratulations! The answer is yes, you’ll just need to call our Website Customer Support team on 1300 733 867 and they’ll take care of this for you. Please keep in mind that some airlines will charge a fee to add an infant to your booking. Safe travels little baby!

 

My child is travelling alone, can I book them as an unaccompanied minor on your website?

No – unaccompanied minors cannot be booked through our website as there is paperwork that needs to be completed. After you have booked your child to travel, you can call our team on 1300 733 867 and ask for them to add this request onto your booking; there will be a fee for doing so that varies for each airline.

If you’d like to know more about the fees and book over the phone, please contact our reservations department on 133 133.

 

Why can’t I find my trips using my email?

Online bookings made before the 22nd of January won’t appear on in the Flight Centre App, only those booked after or on the 22nd of January will appear. If you believe this is in error please contact us on 1300 733 867.

In store bookings made before the 6th of February won’t appear on in the Flight Centre App, only those booked after or on the 6th of February will appear. If you believe this is in error, first contact your consultant and if you are unable to contact then please contact 24/7 number.

 

How do I setup trips in the Flight Centre App?

Follow the step by step process here to setup your trips. Please remember that by clicking on the “view itinerary” button in the confirmation email will activate trips in the App.

 

Why do I need to authenticate my email with the Flight Centre App?

The reason why we require this extra step is that we make sure that only you and your agent can view your itinerary. You will only have to do authenticate your email once. All future bookings under that same email address will appear here.

 

Why can’t I sign in with other methods (E.g. Facebook)?

This function isn’t currently available however we are looking into how we make this possible.

 

I never received an email to confirm my email address?

If you believe you are having issues confirming your email address through the App please contact 1300 733 867.

 

What if I have more than one email?

The email you supplied when booking flights online or instore will be the email you need to use to see your trips in the Flight Centre App or online. If you have bookings on separate emails you can choose to update your bookings to have the same emails. The Flight Centre App can only be authenticated with one email at a time.

 

What if I change or update my email?

You will need to inform Flight Centre of any contact information changes. Please contact your travel consultant if you booked in store and if you booked online please call us on 1300 733 867.

 

How do I share my trip with friends and family?

Right now you will need to ask your friendly travel agent or call us on 1300 733 867 to add other people to your trip.

 

Can I view my trips offline in the Flight Centre App?

Yes, you will be able to view your trips offline in the Flight Centre App.

 

Can I still print my itinerary?

Yes by printing the pdf you received in your itinerary confirmation or visiting the desktop view of your itinerary.

 

Why aren’t my Jetstar flight changes reflected in my itinerary?

Changes in Jetstar, AirAsia, Scoot and Tiger Air are managed by the airline directly with the customer. Unfortunately at the moment we have no visibility of those changes so we recommend checking with those airlines to make sure your flight information hasn’t changed.

 

Will I be able to add to my trip bookings made elsewhere?

It is on our list of future features to allow customers to add more itineraries to their trip so watch this space.

 

Can I use this tool to plan my trip with an agent?

This is one of our upcoming features which we see as a great way for an agent and customers to collaborate in planning their trip.

 

I don’t receive notifications of flight changes?

Unfortunately, we don’t have that capability in place yet. This is something we are exploring and hope to enable our customers to have all the updates they may need. Your trip is a live itinerary so it will contain the most up to date information, except for airlines Jetstar, AirAsia, Scoot and Tiger Air..

 

I can see my itinerary but it’s not up to date?

At first please give it a few moments or use the refresh feature by sliding/pulling down the trips screen to force a refresh. If you still do not see the latest information please check your emails in the meantime. If you believe there is an issue please contact us on 1300 733 867.

If a booking is made online, any passenger detail updates after booking confirmation will not be reflected in Trips. We are currently working towards making all updates reflected in your Trips.

Changes in JetStar, AirAsia, Scoot and Tiger Air are managed by the airline directly with the customer. Unfortunately at the moment we have no visibility of those changes so we recommend checking with those airlines to make sure your flight information hasn't changed.

 

Baggage explained

Some airlines pass the information through such as “1 piece of baggage” you will need to contact either online or phone the airline you have booked with for their baggage policy. Every airline has different weight restrictions and it is best to check otherwise you may be caught out with extra fees at the airport.

 

Existing tripcase user?

We no longer support tripcase. Customers with tripcase can continue using tripcase if they wish however we highly recommend downloading this Flight Centre App for all future travel needs.

 

If you have booked in a group?

Please contact your travel consultant about how you will approach to communicating itinerary information out for group bookings (9 or more people).

 

Can't see my travel insurance

To see your travel insurance tap on the attachment icon. Your insurance document will be accessible from there.

 

Technical Q’s

 

Is my device and software compatible with the Flight Centre app?

For the best experience of the Flight Centre app we recommend you use an iPhone or iPad (iPhone 6 or later, running 0S 10.3.2 or later, iPad Air2 or later running OS 10.3.2 or later) or an Android device running Android (Android running OS 7.0 or later).