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Your future travel credit

So you have a credit for future travel, how exciting! Planning and anticipating a holiday, according to researchers can be almost as enjoyable as going on the trip itself. Even if you’re not sure when that adventure will be.

But we know right now some travellers are worried about domestic border closures and having to cancel plans which is why we updated our terms and conditions, and our holiday products, to accommodate the flexibility needed in a post COVID-19 world of travel.

For reassurance and the simplification of using your future travel credit, it’s more important now than ever before to have a Flight Centre travel expert guiding you along the way.

Why book your next holiday with Flight Centre?

  • Expert advice on everything from what holidays are good value for money, which hotels are the best to suit your needs, best times of the year to travel and how to navigate permits and border closures. It’s what our travel experts do, day in day out, they’re the experts in travelling, especially after a year like 2020.

  • Personalised holidays to suit your needs - we know that each of our customers have different travel preferences, whether it’s including transfers from airport to hotel or saving money on a hotel by booking an overnight flight. We know all the tips and tricks to take the hassle out of creating the holiday you’re looking for.

  • 24/7 customer assistance either from our dedicated customer support centre or by talking to your travel agent who you know and who knows your travel preferences.
     

To talk to one of our agents about your next holiday come instore or call 133 133 today.

 

Using your credit

The process for using your credit will depend on the original booking details, where you made the booking, and how payment was made. There are three processes outlined below for your reference: 

In store and phone credit bookings

 

In store and phone credit bookings

Phone a Travel Expert

Contact your local travel expert to book your next trip using your credit.

133 133

 

 

Book in store with a Travel Expert

Find your nearest store and we will help you getaway

Find a store

Online credit bookings

 

Online credit bookings

Phone an online Travel Expert

Call one of our online travel experts and let us assist you today.

1300 733 867

 

 

Book in store with a Travel Expert

Find your nearest store and we will help you getaway

Find a store

 

Online cruise credit bookings

 

Future cruise credit bookings

Phone a Cruise Expert

Contact one of our cruise experts and sail away on your next adventure.

13 70 79

 

 

Book in store with a Travel Expert

Find your nearest store and we will help you getaway

Find a store

 

Credit FAQs

A. Supplier Credit

Depending on your booking and the supplier who was providing your travel service you may be issued with a supplier credit when your booking is cancelled.

  • A supplier credit is issued by the supplier and all credit sits with them rather than Flight Centre.
  • A supplier credit is usually issued when the supplier doesn’t offer a refund.
  • It can only be redeemed on products offered by the supplier.
  • Supplier credits are subject to each suppliers’ Terms and Conditions.
  • We are here to help you get the best value out of your supplier credit when you’re ready to rebook.

 

B. Flight Centre Travel Credit

Where possible you can opt for a Flight Centre Travel Credit.

The benefits of having a Flight Centre Credit:

  • We will waive the Flight Centre cancellation fee.
  • You can use your Travel Credit on anything we sell.
  • Your credit will be valid until 31 December 2022. As per our Terms and Conditions, this date may be reviewed and extended in line with travel restrictions.
  • You may also qualify for a Bonus Credit which is issued by Flight Centre and calculated based on the total amount of credit you have with us.
  • You will also receive a complimentary Captain’s Value Package, worth $49, when you make a booking with Flight Centre using your Travel Credit.
  • If on 31 December 2021 you are still unable to travel you can change your mind and have your credit converted to a refund.

Once your credit has been issued you will receive your credit details via email.

Please note: Credits are issued once the travel service provider has completed your booking cancellation. Depending on the travel service provider this can take up to 16 weeks from the date of cancellation. If you haven’t received your credit details via email after this time please contact your travel agent to advise them.

Whether it’s a supplier credit or a Flight Centre Travel Credit we are here to assist you with getting the best value out of your credit when you’re ready to rebook.

Rebooking in-store: Contact your Travel Agent or nearest Flight Centre Store.

Rebooking online: Contact our Online Customer Service team on 1300 733 867 to redeem your credit.

When you opt for a Flight Centre Travel Credit and the value of your credit is $500 or more you are issued with an additional Bonus Credit from us as a thank you. The Bonus Credit is automatically calculated and added to your total Flight Centre Travel Credit.

Bonus Credits are only applicable on Flight Centre Travel Credits and not supplier credits.

Bonus Credits are calculated based on the total value of your Flight Centre Travel Credit:

  • $500 to $1,999 per person of Flight Centre Travel Credit: equals $50 Bonus Credit.
  • $2,000 to $3,999 per person of Flight Centre Travel Credit: equals $100 Bonus Credit.
  • $4,000 to $5,999 per person of Flight Centre Travel Credit: equals $150 Bonus Credit.
  • $6,000 and above per person of Flight Centre Travel Credit: equals $200 Bonus Credit.

Example: if you have a Flight Centre Travel Credit of $500 your Bonus Credit amount will be $50. The maximum Bonus Credit amount per person is $200.

There are no restrictions on your credit, it can be used from the day you receive it. However, where you can travel both internationally and domestically is now determined by the Australian and local state governments. You can view the latest travel restrictions and updates here.

Flight Centre credits from a store booking (made either in person or over the phone) can be redeemed through the Flight Centre retail store network Australia wide.

Flight Centre credits from an online booking can be redeemed by calling our website customer support team on 1300 733 867.

Supplier Credits that are held with a specific land, tour, airline or other travel operator, are the same scenarios. If they were originally booked via the Flight Centre retail store network, they can be redeemed via the retail store network. If they were originally booked online, you can call us on 1300 733 867 to redeem.

Unfortunately no, however credit terms and conditions are often updated and could change based on the longevity of the pandemic situation. Please continue to check news and policy updates for changes in this space.

This situation will be addressed according to the supplier that you have a credit with, as they all have varying policies.

You can view any extensions or changes to supplier credit policies on the supplier's website. If you believe you are eligible for an extension, please complete this webform here and our team will investiage the options relevant to your credit. If you are eligible, we will update your credit letter and resend.

Yes, if your residual credit is sitting with Virgin Australia or Qantas, as both suppliers allow multi use credits. You simply need to advise your agent when rebooking so that they can ensure that the proper process is follwed in line with the airline's policies.

Unfortunately this is a new option we have created due to the Covid-19 related cancellations, to allow customers to hold the value of their travel. We do not have the required functionality for these to be utilised online.

No, unfortunately this is not possible. You can use one suppllier credit on multiple bookings, however we are unable to combine multiple supplier credits into one single credit.