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Important Travel Update

1 April, 2021, 09.30am

If you are travelling in the next three days and wish to change your booking please click here.

If you are not travelling within the next three days, please click here to manage your booking. We appreciate your patience. 

For more information on Interstate Travel Restrictions please click here.

It is important to remain up to date around the evolving quarantine and lockdown rules for domestic travel

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When can we travel again?

There have been many proposed timelines by industry and government bodies, however, these timelines should be viewed as a guide only, and will be reliant on the Australian Government opening up the borders for citizens and permanent residents to travel freely.
 
The 'Trans-Tasman travel bubble', which allows travellers from Australia and New Zealand to move freely between the two nations, without the need for quarantining, is effective from Monday 19 April 2021. 
 
At the current time, all other international travel is still off limits, however other travel bubbles may resume later in 2021. For the latest travel advice please visit Smartraveller and the World Health Organisation.
 
For more information on domestic travel restrictions and border openings head here.
 

 

Travel restrictions and rules

Interstate Travel Restrictions

If travelling interstate, check the below quarantine and self-isolation government requirements for each individual state in the drop downs below.

Note: Face masks are mandatory in all Australian airports and on domestic flights excluding children 12 and under or those with particular exemptions.

For the latest restrictions, please visit the SA Government travel advice

 

For the latest restrictions, please visit  the QLD Government travel advice

For the latest restrictions, please visit the WA Government travel advice

For the latest restrictions, please visit the NSW Government travel advice

For the latest restrictions, please visit the NT Government travel advice

For the latest restrictions, please visit the ACT Government travel advice

For the latest restrictions, please visit the TAS Government travel advice

For the latest restrictions, please visit the VIC Government travel advice

 

International Travel Restrictions

Last updated - 3:30pm April 6, 2020.

  • Australia’s borders are currently closed except for travellers from New Zealand.
  • From 11:59 pm Sunday April 18, New Zealand will be open for two-way quarantine-free travel between Australian and New Zealand, with flights operating in “green zones” at airports. 

  • Travellers from New Zealand have been able to travel quarantine-free into Australia since February 21.

  • All other international travel is currently banned for Australian citizens & permanent residents without an exemption.
  • Temporary visa holders & visitors do not require exemption to leave Australia, but will need one to return.
  • All passengers arriving into Australia are required to pay for their own government-directed quarantine, except for those arriving from New Zealand who are not required to quarantine as part of the ‘Trans Tasman travel bubble’ agreement.

What to expect when travelling

Permits

Entry conditions, forms and quarantine requirements for all states can be found: 
 
If you are an Australian citizen or a permanent resident, you cannot leave Australia due to COVID-19 restrictions, unless you have an exemption. You can apply for an exemption online through Home Affairs but you must meet at least one of the following criteria:
  • your travel is as part of the response to the COVID-19 outbreak, including the provision of aid 
  • your travel is essential for your business/employer
  • you are travelling to receive urgent medical treatment that is not available in Australia
  • you are travelling outside Australia for three months or longer
  • you are travelling on compassionate or humanitarian grounds 
  • your travel is in the national interest.
You must provide evidence to support your claims, and more information on this can be found on the Home Affairs website: click here
 
Online application form: click here
 
If you are granted a travel exemption, you will need to take evidence of that exemption decision to the airport.
 

Personal Safety

Contact details and websites of the local state and territory health departments can be found here: click here
 
If you are feeling unwell or displaying any symptoms associated with COVID-19, do not go to the airport. Seek medical advice and talk to your travel agent about deferring your travel plans.
Hygiene recommendations from the Department of Health include:
  • regularly wash your hands with soap and water 
  • covering coughs and sneezes
  • avoid touching your face
  • maintain social distance
  • avoid contact with people who are unwell
Further information can be found here: click here
 
Face masks are mandatory in all Australian airports and on domestic flights excluding children 12 and under or those with particular exemptions.
 
This information is subject to change without notice, we recommend you familiarise  yourself with the relevant airline and government policies at the time of booking and again immediately before travel.
 
Yes, although there are still restrictions on the amount of liquid you can carry on international* flights which is a maximum of 150ml. 
 
*Australia has strict border measures in place. As a result very limited flights are currently available to and from Australia to those with travel exemptions. 
 

Airline & Airport Safety

Australian airlines are committed to safe travel by:
  • Encouraging the use of the COVIDSafe app.
  • Enhanced ‘gate-screening’ processes to identify symptoms of concern displayed by any boarding passenger.
  • Staggering the boarding process.
  • Spacing of passengers where possible.
  • Enhanced cleaning and hygiene measures.
Additionally, some airlines are:
  • Providing onboard PPE kits and encouraging the use of face masks inflight.
  • Reducing cabin service, minimising interactions.
  • Providing onboard sanitation stations and the provision of anti-bacterial wipes for passenger use. 
  • Implementing new procedures to isolate any passenger who becomes sick during the flight.
Airports around the country have implemented new safety measures including:
  • Encouraging the use of the COVIDSafe app
  • Encouraging social distancing where possible, in terminal, kerbside, in car parks and on transfer buses, including installing floor markings and bollards where practical
  • Free sanitation stations at terminal entry points, screening locations, on transfer buses and at boarding gates
  • Increasing cleaning schedules and touch point sanitation with hospital grade disinfectant in terminal, on transfer buses and in car parks
  • Trolley wipe stations installed in car parks and trolley stations
  • Sharing hygiene and social distancing reminders via static and digital signage and PAs in terminals, car parks and buses
  • Encouraging meeters and greeters and non-travellers to not enter the terminals, where practical
  • Providing protective sneeze screens and PPE for front line staff where practical
  • Providing additional hygiene training for staff and contractors.
 
Something to consider when flying is that throughout several of  the country’s airports, many food and retail outlets are also temporarily closed.
 
For information on each airport’s COVID-19 measures visit: 
 

Health advice continues to recommend that healthy people in the community do not need to wear masks, while the rate of community transmission of COVID-19 is low. For instance Brisbane Airport continues to follow the advice of Queensland Health and as such, while staff are welcome to wear face masks and PPE at BNE, this is not currently a mandatory requirement.

The airport security screening process remains the same, however travellers are encouraged to practice social distancing where possible and use the sanitation stations and sanitation wipes made available at each screening point for hands and trays. Travellers are welcome to carry their own hand sanitiser on board however there are still restrictions on the amount of liquid you can carry on international flights which is a maximum of 150ml.

While some domestic airports have chosen to implement temperature checks, there has been no recommendations or directives by health authorities to do so, as temperature checking does not guarantee the absence of someone carrying the virus. While temperature checking will not be mandatory for domestic passengers at all airports, you may notice some temperature check stations around the terminals. These have been implemented by individual organisations, separate to the airport, as part of their COVID Safe plan.

Important Travel Advisory:  When travelling you need to ensure you meet the current COVID-19 travel regulations and advisories for your departure point, destination, and any transit points prior to booking. All information on this page has been sourced from the following government and industry bodies, which you can also visit: IATA COVID-19 Travel Regulations Map, Smart Traveller and Australian Home Affairs.

Travel updates

For all the latest traveller updates and information click here.

Cap On Returning Australian Travellers Eased
Posted on: 23 September 2020

PM Scott Morrison has announced an easing of the cap on international arrivals to help Australians stuck overseas. From this Friday, September 25, the cap will be raised from 4,000 to almost 6,000 to support Australians returning home.

The Government wants to see WA, Queensland and NSW each accept an additional 500 travellers a week, while South Australia has already agreed to lift its weekly capacity for international travellers by 360. The ACT, NT and Tasmania have all been asked to assess their capacity for hosting returned travellers.

“Another way we’ll be able to help more Australians get home is that we’re working to ensure that New Zealanders can come to Australia, and Australians can return from New Zealand without the need to go through quarantine if they’re not coming from an area where there is an outbreak of COVID-19,” Morrison said.

United Arab Emirates travel update
Posted on: 30 July 2020

From 1 August 2020, all travellers wishing to transit or enter the United Arab Emirates (UAE), will be required to show a negative COVID-19 PCR test result issued within four days of the traveller’s scheduled travel date. The safety measure was announced on 24 July by the UAE Government to keep all passengers and citizens safe and healthy.

Both Emirates and Etihad Airlines have informed Flight Centre that they will only accept COVID 19 tests from Pure Health testing clinics (or their representatives) in Australia. Each test costs $153 per person and is mandatory for all passengers.

Pure Health clinics will provide the test results in a format that the UAE Government will accept, and will guarantee a test result within 48 -72 hours. Please click the link below and follow the prompts to locate your nearest approved clinic: COVID 19 Screening Registration

Passengers who do not have an approved negative test result from a Pure Health Test Clinic, and who attempt to board a flight to the UAE, will be denied boarding.

For more information click here.

Details of quarantine changes for international arrivals
Posted on: 14 July 2020

The New South Wales Government has released the details of it's plan to charge arriving international travellers for their own quarantine accommodation costs from 12:01am Saturday, 18 July.

Customers who purchased their flights before 11:59pm 12 July AEST will be excluded from quarantine fees, however these travellers will still be required to quarantine in government arranged accommodation for 14 days.

For more information on this topic click here

Federal Government places limit on international arrivals
Posted on: 14 July 2020

To limit the risk of further Coronavirus outbreaks, to protect the community and reduce strain on the hotel quarantine process in Australia, the Federal Government will limit the number of international arrivals into Australia to 4,000 per day from Monday 13 July 2020.

The Government has also indicated that passengers arriving into Australia will be responsible for the cost of their own hotel quarantine, however this is the decision of the individual State Government and will be communicated once plans are confirmed. 

This is already in place in Queensland, and just announced for NSW to come into effect from 12.01am Saturday 18 July 2020.

We recommend that customers check their State Govt. websites for more details before travelling or returning to Australia.