Brisbane Airport has been named the Best Airport in the Australia/Pacific region in the Skytrax 2016 World Airport Awards presented in Cologne, Germany, this week.
The airport also ranked fourth in Best Airports Servicing 20-30 Million Passengers; and placed 17th in the world overall, up from No.20 last year.
BAC chief executive officer Julieanne Alroe said there was no better accolade than being voted the best by global travellers.
“We are proud of this achievement as BAC is a fierce advocate of our city and state, and being recognised as one of the best in the world, against strong competition, provides valuable endorsement for Brisbane and Queensland in the competitive global aviation and tourism industry,” Ms Alroe said.
She praised the efforts of airlines, government agencies, retailers, contractors and volunteer ambassadors as helping Brisbane Airport to rank so highly.
“As the main gateway for visitors to Brisbane, the Gold Coast, the Sunshine Coast, the Outback, the Tropical North, the Whitsundays and beyond, Brisbane Airport aims to provide the very best welcome and farewell for visitors and this award encourages us to do more.”
Skytrax chief executive officer Edward Plaisted said it was a fabulous achievement.
“Not only outshining the other major airports in the region, Brisbane Airport is clearly delivering some of the best airport service standards and satisfying customers.”
Other Australian airports to make the list of the world’s Top 100 include Sydney Airport (23); Melbourne Airport (25); Gold Coast Airport (55); Adelaide Airport (69); and Perth Airport (73).
Singapore Changi Airport was named No.1 for the fourth year running, with Incheon International Airport; Munich Airport; Tokyo International Airport (Haneda); Hong Kong International Airport; Chubu Centrair Nagoya; Zurich Airport; London Heathrow Airport; Kansai International Airport; and Hamad International Airport rounding out the Top 10.
The awards are based on 13.25 million airport survey questionnaires completed by 106 nationalities, covering 550 airports worldwide. They evaluated traveller experiences across check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.