Travel Alert: Flight Disruptions At Auckland Airport

18 September 2017
Read Time: 1.8 mins

Travellers flying in and out of Auckland Airport should be aware of possible flight disruptions and potentially even flight cancellations.

Thousands of passengers at Auckland Airport have already been affected by the temporary shut-down of a fuel pipe from a Northland refinery. 

The 168km pipeline which carries jet fuel, petrol and diesel directly from the oil refinery at Marsden Point to tanks in South Auckland, has been out of action since Thursday afternoon after it was damaged.

This has resulted in approximately 27 domestic and international flights in/out of Auckland Airport being cancelled over the weekend.

Others have been cancelled over the coming days as they estimate the pipeline will take 10 to 14 days to repair.

There will be additional staff in the terminals supporting passengers with any questions or concerns they may have.

For travellers flying into or out of Auckland Airport, we recommend checking with your airline for the latest information.

Updates as of 9.35am 18 September 2017:

Air New Zealand (NZ) - The airline has confirmed that they will refund all fares for flights that were cancelled as a result of this pipeline cut. Today's cancellations: NZ722 MEL-AKL, NZ543 AKL-CHC, NZ550 CHC-AKL, NZ413 AKL-WLG, NZ420  WLG-AKL, NZ437 AKL-WLG, NZ444 WLG-AKL

Jetstar (JQ) - some Jetstar flights were cancelled today.

Virgin Australia (VA) - According to Auckland Airport's information, some Virgin flights were cancelled today.

Emirates (EK) - There were no cancellations to EK449 (the daily non-stop flight from Auckland to Dubai) but it was re-routed via Christchurch to refuel yesterday. From today it will temporarily operate via Melbourne. Emirates has advised that passengers will not be required to disembark during refuelling and that connecting flights will be rebooked as required. Economy passengers with a transit of eight to 24 hours and Business/First Class passengers with a transit of six to 24 hours will be offered complimentary STPC.

Singapore Airlines (SQ) - No SQ flights have been disrupted at this stage. Singapore Airlines says it is working closely with key stakeholders to ensure there is limited impact on our customers. Today's flight is expected to operate as scheduled, and SQ says it will continue to monitor the situation closely.

Cathay Pacific (CX) - CX198 ex Auckland will be temporarily rerouted with a refuelling stop in BNE from today, due to the fuel crisis. CX198 on these days is expected to depart AKL13:45 and arrive HKG 22:55.

Hong Kong Airlines (HX) - AKL-HKG flights 17-28 Sep will operate with a fuel tech stop at OOL. The carrier says this will result in a HKG time of arrival delay of around two hours. Passenger with connections will be rebooked and agents will be updated on the rebooking process as it differs by destination (as not all passengers will be able to get a same day connection).

Qantas - Qantas says there may be some disruptions to its schedule, but it is working to minimise the impact on customers. The carrier is contacting impacted passengers direct, with options including alternative flights and refund credits. 

If you have any further questions, please contact your Flight Centre travel consultant for more information and advice.


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