Tigerair Australia has ceased all services between Australia and Bali. The Flight Centre Travel Group will work with Tigerair and the company's other partner airlines to minimise any disruption.
Flight Centre customers who are due to travel to Bali on Tigerair flights up and until February 28, 2017, will be offered a fare reimbursement. Please contact your Flight Centre travel expert to discuss your options.
Flight Centre customers who are due to travel to Bali on Tigerair flights after February 28, 2017, will be given a full refund.
Flight Centre's travel experts will contact affected customers as soon as possible. Where possible, the company's travel experts will also work to help other affected travellers.
Travellers requiring assistance can phone Flight Centre on 131 600.
Tigerair flights departing Denpasar to Melbourne, Adelaide and Perth will operate as scheduled from 13 to 16 January. Tigerair flights exiting Denpasar from 17 January and beyond are currently under review.
All Denpasar services departing Australia from 13 to 20 January have been cancelled. Flights departing Australia from 20 January and beyond are under review. Tigerair will post updates as they become available.
For more information or to review your flight bookings, contact your Flight Centre Travel Expert.
Due to new Indonesian government legislation regarding travel between Australia and Indonesia, Tigerair has cancelled all flights between Australia and Denpasar. Releasing a statement via their website, Tigerair said:
Tigerair Australia has cancelled several flights to Denpasar (Bali) today following a decision by the Indonesian government to impose new administrative requirements for the operation of its flights between Bali and Australia. The list of today's cancellations and available provisions is as follows:
- 11/1/17- TT1 MEL-DPS
Reaccomodation on next available Virgin Australia service (subject to availability) or full refund.
- 11/1/17- TT17 ADL-DPS
- 11/1/17- TT24 DPS-PER
Earliest possible reaccomodation on alternate carrier.
- 11/1/17 TT6 DPS-MEL
Reaccomodation on next available Virgin Australia service (subject to availability).
Tigerair is contacting passengers affected by today’s cancellations to provide re accommodation options to ensure customers are supported during this disruption. Tigerair Australia sincerely apologises for the inconvenience caused by today’s cancellations.
Customers booked to travel on Tigerair services to and from Bali today are advised not to go to the airport and that the airline will contact them directly with their options.
Tomorrow’s daily return Bali flights are under review and update will be made via the Tigerair website.
In the event of further cancellations, customers will be contacted proactively by Tigerair Australia.
Tigerair is working with the relevant Indonesian authorities to meet the new requirements and is hopeful of having flights up and running again as soon as possible.
All other Tigerair domestic flights are not affected by this decision.
Customers travelling with Tigerair to Bali in the near future are advised to refer to the Tigerair Australia website for regular updates as Tigerair expects a higher than usual volume of calls to the call centre as a consequence.
Alternatively, contact your Flight Centre Travel Expert for further information regarding any Tigerair flights booked to Bali.