Flight Centre CEO Tell All Podcast

13 July 2020
Read Time: 1.6 mins

In a candid two part interview with journalist Helen Dalley, Flight Centre’s co-founder and CEO of Flight Centre Travel Group Graham ‘Skroo’ Turner recently revealed what it was really like to navigate the disruption caused by the early stages of the Coronavirus and what the road to recovery looks like for the future of the business. 

In the interview Skroo talks about the scramble the business went through to secure adequate liquidity for the long term in protecting both the business and the jobs of its employees. 

 

Here are a couple of interesting things we learnt but for a step-by-step play of how this all unfolded behind-the-scenes listen to part one of the two part podcast series here: bit.ly/buildittheyllcome.

build it they'll come podcast artwork

 

Highlights:

  • Bookings in the leisure division of FCTG plunged 97%, within just one week in March, as nations, Governments and states closed borders and ordered people and businesses into lockdown.
  • The toughest decision? Standing down a staggering 70% of his 20,000-strong workforce. While Skroo said he’s faced several disasters to hit the travel sector – 9/11, the GFC, two Gulf Wars, SARS – and come through them, in part one of the interview, Skroo said nothing compares to the Covid19 crisis.
  • Half of the company’s network of shops were closed from March to May. Skroo shared that it’s tough knowing that many of these stores which he and the business built up over the last 38 years will never be opened again:  “But that’s business and there’s no use crying over spilt milk. There’s certain things you’ve just got to do and we had no alternative, it is about what you’re rebuilding for the future really.” 

 

For more about Helen and her podcast ‘Build It. They’ll Come’:

Candid interviews with successful self-starters. On Build It. They’ll Come, journalist Helen Dalley interviews business innovators and visionaries on how they turned their lightbulb idea into a viable, sustainable enterprise. This podcast is about the human face behind taking a simple idea and turning it into a business or movement. It’s the beating heart behind what it takes to build an empire, from concept to execution, and how they actually achieve it. 

Sam Aldenton

Sam Aldenton is a Flight Centre writer, producer and social media specialist. When she's not off discovering the world’s best pizza (an obsession picked up from her 4-years in New York), she is based in Brisbane, Australia. Follow her adventures on Instagram at @samaaldenton.