Garuda Indonesia Score Skytrax's Highest 5-Star Rating

16 December 2014

Garuda Indonesia has been welcomed as the newest member of the elite 5-star airline club awarded by Skytrax. the world's leading airline and airport review specialists.

The highest rank is awarded to airlines that demonstrate consistent high quality performance across product and service. Garuda Indonesia has become the seventh airline in the world with a 5-star ranking joining the caliber of established airlines Asiana Airlines, Cathay Pacific, Hainan Airlines, All Nippon Airways, Qatar Airways, and Singapore Airlines.

Garuda Indonesia President and CEO Emirsyah Satar confirmed the new ranking has marked another milestone for the airline during their ongoing transformation.

“It is certainly an honour for all of us at Garuda Indonesia, and the achievement becomes even more meaningful as we are now reaching towards the completion of our 'Quantum Leap' journey. For the past years, we have been striving persistently to provide a world-class travelling experience for our passengers and I believe that this accomplishment will serve as further inspiration for us to remain committed and improve even better. Furthermore, we take great pride in establishing our home country more firmly on the international stage by receiving this prestigious recognition,” Mr Satar said.

In selection of the 5-star award, CEO of Skytrax Edward Plaisted said "This is recognition of the major turnaround in quality standards at Garuda Indonesia, reflecting the hard work by the airline in recent years, and we delighted to confirm that they are now meeting the 5-Star Airline. This rating is based on an all-round assessment of the product and service, on board and at the airport. We place a lot of importance on the fact that the majority of customers travel in Economy and it is the quality and consistency of those standards that contribute greatly to Garuda securing 5-Stars. Consistency of an airline's product and service is a major part of the 5-Star rating, with Garuda's long haul fleet now offering Business Class flat-bed seating and 32-34 inch seat pitch in Economy Class. Customers can also experience the new First and Business Class 5-Star service concept rolled out across the Boeing 777-300ER fleet."

 New Garuda Indonesia First Class seats onboard the 777-300ER.
 Garuda Indonesia First Class dining.

Previous awards for Garuda Indonesia include:

  • The World's Best Economy Class - 2013
  • The World's Best Regional Airline - 2012
  • The World's Most Improved Airline - 2010
  • Best in Region: Asia and Australasia - 'Passenger Choice Award 2013' and 'Airline Passenger Experience Association (APEX)'

The new 777-300ER aircraft boasts the airline's new business and first class cabins. The interiors, seats and service have been updated across all cabins to reflect the new Garuda Indonesia standards. All other aircraft including the A330 and B737 on routes to Australia have the new seat and cabins in economy and business class.

The 777-300ER aircraft flies from the airline's base in Jakarta and Denpasar on the following routes.

  • Jakarta – Jeddah
  • Jakarta – Tokyo (Haneda)
  • Jakarta  - Amsterdam – London (Gatwick)
  • Denpasar – Haneda
 Garuda Indonesia Business Class cabin.
 Garuda Indonesia lie-flat Business Class seats.

For more information on Garuda Indonesia or to make a booking, contact your closest travel consultant on the form below.

Jason Dutton-Smith

I’m a passionate traveller and a first class nomad wannabe. I have a love for the written word and enjoy sharing stories that inspire travel. I like ordinary but love extraordinary. I’ll dance and sing karaoke to anything 80’s, will drink hot tea even if 40 degrees, love food and have a wicked sweet tooth. Architecture excites me, the window seat thrills me and anything aviation enamours me. I’m a perpetual dreamer who lives by Saint Augustine’s wise words – “The world is a book and those who do not travel read only one page”. My intention is to read War and Peace!