Travel Hiccups, Insurance & Travel Agents

16 September 2015

The bags are packed, customs has been cleared, duty free shopping is done and then the dreaded D-word appears on the flight status screen: DELAYED.

No matter how well you've planned your trip there will inevitably be some hiccups along the way.

Maybe the flight is delayed, causing issues for connecting flights; your luggage ends up in a different destination; or maybe the hotel is overbooked and there are no rooms available.

 The dreaded Delayed message doesn't have to be so horrible (Image: Getty)

Flight Centre’s Tom Walley said while these inconveniences can be quite annoying and often upsetting at the time, if travellers book through a travel agent and have a comprehensive travel insurance policy, the problem can often be solved pretty quickly.

“Flight Centre’s travel agents are available 24 hours a day, seven days a week to help travellers in the event of flight delays or cancellations and any other hiccups with accommodation or transfers,” he said.

“We can assist by offering alternative routes or flights should further delays or cancellations occur, and we can re-arrange hotels and transfers if needed as well.

“While we will do all that we can to ensure your trip runs smoothly, some issues are beyond our control.”


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 Travel insurance can temporarily solve the problem of lost luggage (Image: Getty)

Mr Walley said it is important that travellers have comprehensive insurance cover on all travel.

“Together with your travel agent, your travel insurance provider can offer you immediate assistance if needed in any destination around the world,” he said.

“If your luggage has been misplaced, travel insurance can potentially fund a temporary wardrobe and other necessities such as toiletries until the luggage makes its way back.

“The right travel insurance policy can also cover temporary or alternative accommodation if there are problems with a booking as a result of significant flight delays or cancellations.”

Mr Walley said there are also steps travellers can take to make their trip run smoothly.

“Always remember to allow enough time between transits and arrive at the airport with plenty of time to check in and clear any security or customs check points,” he said.

“Your travel agent will also encourage you to book a transfer from the airport to the hotel and vice versa and always take advantage of online check in if available.”


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Kellie Carty

If you're a travel writer, journalist, reporter or freelance travel writer, with a media enquiry relating to Flight Centre, please don't hesitate to send me an email. I'd be happy to help with any travel-related questions or put you in touch with the right people. You can reach me at media@flightcentre.com.au