Bookings/Enquiries

EnquiryAll times are AEST unless otherwise noted

Emergency Global Assistance

+61 7 3170 7840

International dialing codes »

24 hours a day, 365 days a year

To change any booking
made in store

Contact the store where you made your booking.
Use our store finder or check your itinerary for contact information.

To change a flight booking
made on our website

1300 733 867

Outside Australia:
+ 61 7 3170 7886
International dialing codes »

***Times listed are in AEST (QLD)***

Monday to Friday 7:00am - 7:00pm
Saturday & Sunday 7:30am - 5:00pm
Public Holidays 7:30am - 5:00pm

Frequently Asked Questions (FAQs)

To change a hotel booking
made on our website

1800 005 125

Monday to Friday 7:00am - 7:00pm
Saturday & Sunday 8:30am - 5:00pm
Public Holidays 8:30am - 5:00pm

All new bookings and enquiries

133 133

24 hours a day, 365 days a year

Enquire online

Customer feedback

Please call our Customer Relations department if you have a compliment or a complaint

1800 117 747

Monday to Friday 9:00am - 5:00pm

Contact our Customer Relations office for any unresolved, non-urgent issues about your experience with Flight Centre

Get your travel quote

For all other enquiries not related to travel, please contact our global head office
based in Brisbane on +61 7 3170 7979, Monday to Friday 9:00am to 5:00pm.

Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.

Extras

EnquiryAll times are AEST unless otherwise noted

Car Hire

1300 733 867

Monday to Friday 7:00am - 7:00pm
Saturday & Sunday 8:30am - 5:00pm
Public Holidays 10:00am - 4:00pm

Travel Insurance

provided by
Covermore Insurance

1300 268 120

Monday to Friday 7:00am - 7:00pm
Saturday & Sunday 8:30am - 5:00pm
Public Holidays 10:00am - 4:00pm

Travel Shop

+61 2 9828 0158

Monday to Friday 8:00am - 5:00pm

Phone cards & mobiles

SIM cards, mobile phones and phone cards
powered by eKit

1300 268 120

Monday to Friday 7:00am - 7:00pm
Saturday & Sunday 8:30am - 5:00pm
Public Holidays 10:00am - 4:00pm

Gift Cards

1300 765 982

Monday to Friday 8:30am - 5:30pm

Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.

Expert Teams

EnquiryAll times are AEST unless otherwise noted

For a Travel Expert near you

133 133

Find a store »
Email a consultant »

Monday to Friday 8:00am - 6:00pm
Saturday 8:00am - 3:30pm

Honeymoon Travel Experts »

1300 405 158

Monday to Friday 8:00am - 6:00pm
Saturday 8:00am - 3:30pm

First & Business Class Experts »

1300 038 785

Monday to Friday 8:00am - 6:00pm
Saturday 8:00am - 3:30pm

Round the World Experts »

1300 665 830

Small/Medium Business Travel »

1300 797 826

Group Travel Experts »

1300 927 587

Monday to Friday 8:00am - 5:30pm local time

Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.

Feedback

EnquiryAll times are AEST unless otherwise noted

Customer feedback

Please call our Customer Relations Department if you have a compliment, suggestion or complaint that is non urgent or for any unresolved issues.

1800 117 747

customer.relations@flightcentre.com.au

Monday to Friday
9:00am - 5:00pm

Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.

Social

Corporate

EnquiryAll times are AEST unless otherwise noted

Company enquiries

For all enquiries not related to travel, please contact our global head office based in Brisbane.

+61 7 3170 7979

Monday to Friday 9:00am - 5:00pm

Visit www.flightcentrelimited.com »

Charity requests

fcfoundation@flightcentre.com

Recruitment

Visit Flight Centre Careers »

Hotel provider enquiries

For existing hotel and accommodation providers or new hotel business enquiries

hotels@flightcentre.com.au

Tour operator enquiries

For existing tour providers or new tour business enquiries

tour_operators@flightcentre.com.au

Media Enquiries

For all media enquiries please contact Kellie Carty, PR Manager on 07 3170 8106 or email media@flightcentre.com

Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.

FAQ's

Booking Online

I have encountered an error or have an error message on my screen, what should I do?

- Check your email account for an itinerary, including spam/junk mail.
- Please call Website Customer Support on 1300 733 867 for assistance.

Can I book my pet online?

- Pets cannot be booked online.
- Not all airlines allow pets to travel on their aircraft, please contact our partner Dogtainers for more information at: http://www.flightcentre.com.au/flights/planning-your-flight/travelling-w...

Can I use my Flight Centre Voucher to book online?

No, vouchers can only be redeemed through a Flight Centre Store Please call 133 133 to make your booking.

Does the name I book my flights under need to be the same as my passport?

Yes. It must be exactly as per your passport. Please do not use an alias, nickname or abbreviation as this can result in you being denied boarding by the airline.

 

My Booking

Can I make changes or cancellations online?

Changes/Cancellations can only be made over the phone, please call Website Customer Support on 1300 733 867 for assistance.

Can I make a name change?

Not all airlines permit name changes. Please call Website Customer Support on 1300 733 867 for assistance.

Do I need to re-confirm my flights?

Should your flight schedule change we will notify you via email or call the contact person listed in the booking, so there is no need to contact us to reconfirm your flights.

Is my flight ticket refundable?

- Please refer to the fare conditions provided on your itinerary or call Website Customer Support on 1300 733 867.
- Refunds that have been applied for with the airlines have an estimated 8-12 week processing time and will be refunded to the original payment method.

Can someone else make changes to my booking on my behalf?

We take privacy and security of your booking very seriously. Due to privacy laws, Flight Centre Travel Group can only discuss details or make changes/cancellations to a booking with a listed traveller, credit card holder or other authorised person.

To access Flight Centre Travel Group’s Privacy Policy, please refer to www.flightcentre.com.au/privacy

Baggage

- For general information on airline baggage please visit: http://www.flightcentre.com.au/flights/planning-your-flight/baggage-guide
- To confirm the baggage allowance and dimensions for your particular flight please refer to the airlines website detailed information.

Can I book minors online?

Children under 15 years travelling alone can not be booked online. To make a booking for a child under 15 years of age who will be travelling alone, please call us on 133 133 and one of our consultants will advise you the Airline conditions of your choice and complete your booking for you.

 

Travel Information

What Identification is required for check-in?

Domestic Travel:

One of the following
- A valid passport
- An Australian driver’s licence
- Photo ID issued by an Australian State Government or the Australian Federal Government eg. 18+ plus card.

If you don’t have valid photo ID – Please refer to the airline’s website for further details.

International Travel

- A valid passport http://www.flightcentre.com.au/flights/planning-your-flight/passports-an...
- Please ensure you have a minimum 6 months validity on your passport from your return date of travel.
- The First and Last Name on your air ticket must match your First and Last name on your passport. Middle names are not required on your airline ticket.

How do I check-in online?

You can check in online using the Airline Reference which is located on your Itinerary under Flight Itinerary. Please go to the Airline's website and select 'Check In Online' and follow the instructions.

I am travelling Internationally, will I need a Visa?

For more information on Visas please visit
http://www.flightcentre.com.au/flights/planning-your-flight/passports-an...

Do I need a Passport?

All international travel including New Zealand requires a Passport with a minimum of 6 months validity from the date of your arrive back into Australia.

For more information on Passports please visit
http://www.flightcentre.com.au/flights/planning-your-flight/passports-an...

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How can we help with your travel enquiry?

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Our consultants:

  • Are Airfare Experts
  • Are based in Australia
  • Can answer your questions about fare types and inclusions
  • Can find exclusive packages to save you money

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Your trip

1 Traveller

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Your personal details

By proceeding I agree to Flight Centre's Terms of Use and my personal information being handled in accordance with Flight Centre's Privacy Policy.

Talk to an Airfare Expert

Our consultants:

  • Are Airfare Experts
  • Are 100% based in Australia
  • Can answer your questions about fare types and inclusions
  • Can find exclusive packages to save you money