• Check your email account for an itinerary, including spam/junk mail
• Please call Website Customer Support on 1300 733 867 for assistance

• Pets cannot be booked online.
• Not all airlines allow pets to travel on their aircraft, please contact our partner Dogtainers for more information or read more here.

Gift Cards are unable to be redeemed online at this stage. Please call our reservations team on 133 133 or visit your local store to book.

Yes. It must be exactly as per your passport. Please do not use an alias, nickname or abbreviation as this can result in you being denied boarding by the airline.

No - unaccompanied minors cannot be booked through our website as there is paperwork that needs to be completed. After you have booked your child to travel, you can call our team on 1300 733 867 and ask for them to add this request onto your booking; there will be a fee for doing so that varies for each airline.

If you'd like to know more about the fees and book over the phone, please contact our reservations department on 133 133.

Absolutely! In order to change or cancel your booking, you’ll need to speak to one of our dedicated Website Customer Support team members on 1300 733 867. The below Flight Centre fees will apply in addition to any Airline/Supplier fees.

Flight Centre Change fees:Domestic or Trans-Tasman: $30 per person, per bookingInternational: $75 per person, per booking

Flight Centre Cancellation fees:Domestic or Trans-Tasman: $50 per person, per bookingInternational: $300 per person, per booking

It depends on the type of ticket you purchased. Some tickets are more restrictive than others and therefore don't allow name changes and some do allow changes but most of the time for a fee. It's best to give our Website Customer Support team a call on 1300 733 867 to discuss this further. Please also see 'Can I change or cancel my booking' to check the minimum Flight Centre fees that will apply when you make any change to your booking.

Oh no! We understand these times can be stressful and will do our best to assist you. In the event of a serious illness that prevents travel, or death of an immediate family member we can apply to the Airline for a refund. The Airline will require documentation (a comprehensive note from your doctor explaining your illness OR a Death Certificate) and will assess your claim from there.

Please call us on 1300 733 867 and we’ll provide you with an email address to send your documents through to.

You can, but there will be a fee. See 'Can I change or cancel my booking?' for the breakdown of our Flight Centre fees that will be charged in addition to the airline/supplier fees. Then pick up the phone and give us a call on 1300 733 867 because the extra 'n' may cause you to be denied boarding, yikes!

Oh no, that’s quite the mix up! If this has happened, i'’s best to call our Website Customer Support team on 1300 733 867 as soon as possible. If it is outside of our business hours, please call our After Hours assist team on +61 7 3170 7840. Some airfares do not allow changes to the flight routing, but we'll see what options are available to you. In the event that they do allow changes, please refer to 'Can I change or cancel my booking?' for the minimum Flight Centre fees that will apply.

• Please refer to the fare conditions provided on your itinerary or call Website Customer Support on 1300 733 867.
• Refunds that have been applied for with the airlines have an estimated 8-12 week processing time and will be refunded to the original payment method.

We're so sorry! If your flight was booked online, we have a team who can seek out alternative options with the Airline. Please call Website Customer Support on 1300 733 867 to discuss what we can do.

TigerAir and Jetstar (except Business Class Max Bundle) fares are non-refundable. You may be able to change your flights to another day (fees will apply). Please contact our Website Customer Support team on 1300 733 867 if you would like to do this.

We take privacy and security of your booking very seriously. Due to privacy laws, Flight Centre Travel Group can only discuss details or make changes/cancellations to a booking with a listed traveller, credit card holder or other authorised person.

Please refer to Flight Centre Travel Group's Privacy Policy.

Unfortunately we're not able to book pets online. If you haven't yet made a booking, please call our 24/7 Reservations Team on 133 133 and they'd be more than happy to book you both in.

Alternatively, if you already have an existing booking, please call the Airline directly to get that precious pooch his seat on the plane!

Wow, congratulations! The answer is yes, you'll just need to call our Website Customer Support team on 1300 733 867 and they’ll take care of this for you. Please keep in mind that some airlines will charge a fee to add an infant to your booking. Safe travels little baby!

For Domestic Travel, you’ll need one of the following:

• A valid passport
• An Australian driver’s license
• Photo ID issued by an Australian State Government or the Australian Federal Government eg 18+ Card  

(If you don't have any of these, please go to the Airline's website for further information on identification)

For International Travel, you'll need the following:

• A passport with at least 6 months validity from your scheduled return date
• Any necessary Visa items (check https://www.smartraveller.gov.au/ for all visa information)

For more information on Visas please click here

All international travel including New Zealand requires a Passport with a minimum of 6 months validity from the date of your arrive back into Australia.

For more information on Passports please click here.

Well that depends on where you’re off to! The best thing to do is check the Smartraveller website.  This site will have all of the information you need if you're an Australian Passport holder, if you're not an Australian Passport holder, or are unsure of the terms of your dual citizenship – contact your Consulate/Embassy to check your specific requirements.

We all do - but you're one step ahead of the game because you’re trying to do something about it! It's paid off too, because you absolutely can check-in online! Well that's providing you're not an infant (if you are, you're a genius!), child, passenger requiring special assistance or an unaccompanied minor. If that’s you, make sure you're at the airport an additional hour earlier than normally required to check-in, hopefully you'll skip the queue due to being early!

As for everyone else, you can use your Airline reference (see 'I'm leaving tomorrow and want to check that the flight is leaving as scheduled, how do I do this?' if you're unsure how to find this) and go to the Airline's website (Google it!) and select Online Check-in. Then follow the prompts and you’ll never wait in line again! At least... not an airport check-in counter line.

Should your flight schedule change we will notify you via email or call the contact person listed in the booking, so there is no need to contact us to reconfirm your flights.

Woah, it's ok! We would have sent the itinerary to the email address you entered when making your booking. If it's not in your Inbox or Junk folder, just call us on 1300 733 867 and we'll sort the rest out!

• For general information on airline baggage read more.
• To confirm the baggage allowance and dimensions for your particular flight please refer to the airlines website detailed information.

Well that’s easy – all you have to do is go to the Airline's website that you're travelling with and use the Airline reference located on your itinerary to 'manage your booking'. From there you should be able to see your baggage allowance or purchase extra if necessary. If you have any problems, you can call us on 1300 733 867 and we can check things over. No shoe shall be left behind!

Wow your job sounds amazing! You were sent an invoice in the original email with your itinerary, however if you no longer have this (or if it's incorrect) you can call our Website Customer Support team on 1300 733 867 and we can arrange a copy.

To file a claim, please send an email screen shots of the cheaper flights you found to our team at pricedropprotection@flightcentre.com.au

Remember the price you find must be from an airline direct or an ATAS accredited travel retailer.

To redeem online go to: NetBank > Awards Website > Redeem Travel

Read more about the Commbank Awards Program: https://www.commbank.com.au/personal/credit-cards/awards/program.html

NetBank: https://www.my.commbank.com.au/netbank/Logon/Logon.aspx?dl=X863MRR41E