Flight Centre has a range of specialist teams who are responsible for different areas. For all general enquiries, please contact 133 133. Otherwise, to make sure your enquiry is handled in a timely manner, please contact the correct Flight Centre team from the menu below.
| Type of Enquiry | All times are AEST |
|---|---|
To speak to a travel expert, |
133 133 |
To change any booking made in-store » |
Contact the store where you made your booking. Use our store finder for contact information. |
To change a flight booking |
+ 61 7 3 170 7886 (Int) 7:00am - 7:00pm |
To change a cruise booking |
Monday to Saturday 10:00am - 9:00pm |
To change an accommodation booking |
7:00am - 7:00pm |
Emergency Global Assistance » |
24 hours a day, 365 days a year |
| Type of Enquiry | All times are AEST |
|---|---|
To speak to a travel expert, |
|
Honeymoon Travel Experts » |
Monday to Friday 8:00am - 6:00pm |
First & Business Class Experts » |
Monday to Friday 8:00am - 6:00pm |
Round the World Experts » |
|
Small/Medium Business Travel » |
|
Group Travel Experts » |
Monday to Friday 8:00am - 5:30pm |
| Type of Enquiry | All times are AEST |
|---|---|
|
Company enquiries »
|
For all enquiries not related to travel, please contact our global head office based in Brisbane Visit Flight Centre Travel Group » Monday to Friday 9:00am - 5:00pm Mail address: Level 13, 275 Grey St, South Brisbane, QLD, 4101 AUS |
Charity requests » |
fcfoundation@flightcentre.com |
Recruitment » |
|
|
Hotel provider enquiries »
|
hotels@flightcentre.com.au |
|
Tour operator enquiries »
|
tour_operators@flightcentre.com.au |
Media Enquiries » |
media@flightcentre.com |
| Type of Enquiry | All times are AEST |
|---|---|
|
Customer feedback » Please call our Customer Relations Department if you have a compliment, suggestion or complaint that is non-urgent or for any unresolved issues. |
customer.relations@flightcentre.com.au Monday to Friday 9:00am - 5:00pm |
Booking Online
I have encountered an error or have an error message on my screen, what should I do?
- Check your email account for an itinerary, including spam/junk mail.
- Please call Website Customer Support on 1300 733 867 for assistance.
Can I book my pet online?
- Pets cannot be booked online.
- Not all airlines allow pets to travel on their aircraft, please contact our partner Dogtainers for more information or read more here.
Can I use my Flight Centre Voucher to book online?
No, vouchers can only be redeemed through a Flight Centre Store Please call 133 133 to make your booking.
Does the name I book my flights under need to be the same as my passport?
Yes. It must be exactly as per your passport. Please do not use an alias, nickname or abbreviation as this can result in you being denied boarding by the airline.
My Booking
Can I make changes or cancellations online?
Changes/Cancellations can only be made over the phone, please call Website Customer Support on 1300 733 867 for assistance.
Can I make a name change?
Not all airlines permit name changes. Please call Website Customer Support on 1300 733 867 for assistance.
Do I need to re-confirm my flights?
Should your flight schedule change we will notify you via email or call the contact person listed in the booking, so there is no need to contact us to reconfirm your flights.
Is my flight ticket refundable?
- Please refer to the fare conditions provided on your itinerary or call Website Customer Support on 1300 733 867.
- Refunds that have been applied for with the airlines have an estimated 8-12 week processing time and will be refunded to the original payment method.
Can someone else make changes to my booking on my behalf?
We take privacy and security of your booking very seriously. Due to privacy laws, Flight Centre Travel Group can only discuss details or make changes/cancellations to a booking with a listed traveller, credit card holder or other authorised person.
Please refer to Flight Centre Travel Group’s Privacy Policy.
Baggage
- For general information on airline baggage read more.
- To confirm the baggage allowance and dimensions for your particular flight please refer to the airlines website detailed information.
Can I book minors online?
Children under 15 years travelling alone can not be booked online. To make a booking for a child under 15 years of age who will be travelling alone, please call us on 133 133 and one of our consultants will advise you the Airline conditions of your choice and complete your booking for you.
Travel Information
What Identification is required for check-in?
Domestic Travel:
One of the following
- A valid passport
- An Australian driver’s licence
- Photo ID issued by an Australian State Government or the Australian Federal Government eg. 18+ plus card.
If you don’t have valid photo ID – Please refer to the airline’s website for further details.
International Travel
- A valid passport https://www.flightcentre.com.au/flights/planning-your-flight/passports-a...
- Please ensure you have a minimum of 6 months validity on your passport from your return date of travel.
- The First and Last Name on your air ticket must match your First and Last name on your passport. Middle names are not required on your airline ticket.
How do I check-in online?
You can check in online using the Airline Reference which is located on your Itinerary under Flight Itinerary. Please go to the Airline's website and select 'Check In Online' and follow the instructions.
I am travelling Internationally, will I need a Visa?
For more information on Visas please click here.
Do I need a Passport?
All international travel including New Zealand requires a Passport with a minimum of 6 months validity from the date of your arrive back into Australia.
For more information on Passports please click here.
Instagram »
YouTube »
Pinterest »