Bookings/Enquiries
| Enquiry | All times are AEST unless otherwise noted |
|---|---|
To change any booking | Contact the store where you made your booking. |
To change a flight booking | 1300 733 867Outside Australia: ***Times listed are in AEST (QLD)*** Monday to Friday 7:00am - 10:00pm |
To change a hotel booking | 1800 005 125Monday to Friday 7:00am - 10:00pm |
All new bookings and enquiries | 133 13324 hours a day, 365 days a year |
Customer feedbackPlease call our Customer Relations department if you have a compliment or a complaint | 1800 117 747Monday to Friday 9:00am - 6:00pm Contact our Customer Relations office for any unresolved, non-urgent issues about your experience with Flight Centre |
Emergency Global Assistance | +61 7 3170 784024 hours a day, 365 days a year |
Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.
Extras
| Enquiry | All times are AEST unless otherwise noted |
|---|---|
Car Hire | 1300 733 867Monday to Friday 7:00am - 7:00pm |
Travel Insuranceprovided byCovermore Insurance | 1300 268 120Monday to Friday 7:00am - 7:00pm |
Travel Shop | +61 2 9828 0158Monday to Friday 8:00am - 5:00pm |
Phone cards & mobilesSIM cards, mobile phones and phone cardspowered by eKit | 1300 268 120Monday to Friday 7:00am - 7:00pm |
Gift Cards | 1300 765 982Monday to Friday 8:30am - 5:30pm |
Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.
Expert Teams
| Enquiry | All times are AEST unless otherwise noted |
|---|---|
For a Travel Expert near you | 133 133Find a store » Monday to Friday 8:00am - 6:00pm |
Honeymoon Travel Experts » | 1300 405 158Monday to Friday 8:00am - 6:00pm |
First & Business Class Experts » | 1300 038 785Monday to Friday 8:00am - 6:00pm |
Round the World Experts » | 1300 665 830 |
Small/Medium Business Travel » | 1300 797 826 |
Group Travel Experts » | 1300 927 587Monday to Friday 8:00am - 5:30pm local time |
Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.
Feedback
| Enquiry | All times are AEST unless otherwise noted |
|---|---|
Customer feedbackPlease call our Customer Relations Department if you have a compliment, suggestion or complaint that is non urgent or for any unresolved issues. | 1800 117 747customer.relations@flightcentre.com.au Monday to Friday |
Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.
Social
| Connect with us | |
|---|---|
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Guest Blog Posts | Email blog@flightcentre.com.au |
Corporate
| Enquiry | All times are AEST unless otherwise noted |
|---|---|
Company enquiriesFor all enquiries not related to travel, please contact our global head office based in Brisbane. | Monday to Friday 9:00am - 5:00pm Visit www.flightcentrelimited.com » Mail address: Level 13, 275 Grey St, South Brisbane, QLD, 4101 AUS |
Charity requests | fcfoundation@flightcentre.com |
Recruitment | Visit Flight Centre Careers » |
Hotel provider enquiriesFor existing hotel and accommodation providers or new hotel business enquiries | hotels@flightcentre.com.au |
Tour operator enquiriesFor existing tour providers or new tour business enquiries | tour_operators@flightcentre.com.au |
Media Enquiries | For all media enquiries please contact media@flightcentre.com |
Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.
FAQ's
Booking Online
I have encountered an error or have an error message on my screen, what should I do?
- Check your email account for an itinerary, including spam/junk mail.
- Please call Website Customer Support on 1300 733 867 for assistance.
Can I book my pet online?
- Pets cannot be booked online.
- Not all airlines allow pets to travel on their aircraft, please contact our partner Dogtainers for more information at: https://www.flightcentre.com.au/flights/planning-your-flight/travelling-...
Can I use my Flight Centre Voucher to book online?
No, vouchers can only be redeemed through a Flight Centre Store Please call 133 133 to make your booking.
Does the name I book my flights under need to be the same as my passport?
Yes. It must be exactly as per your passport. Please do not use an alias, nickname or abbreviation as this can result in you being denied boarding by the airline.
My Booking
Can I make changes or cancellations online?
Changes/Cancellations can only be made over the phone, please call Website Customer Support on 1300 733 867 for assistance.
Can I make a name change?
Not all airlines permit name changes. Please call Website Customer Support on 1300 733 867 for assistance.
Do I need to re-confirm my flights?
Should your flight schedule change we will notify you via email or call the contact person listed in the booking, so there is no need to contact us to reconfirm your flights.
Is my flight ticket refundable?
- Please refer to the fare conditions provided on your itinerary or call Website Customer Support on 1300 733 867.
- Refunds that have been applied for with the airlines have an estimated 8-12 week processing time and will be refunded to the original payment method.
Can someone else make changes to my booking on my behalf?
We take privacy and security of your booking very seriously. Due to privacy laws, Flight Centre Travel Group can only discuss details or make changes/cancellations to a booking with a listed traveller, credit card holder or other authorised person.
To access Flight Centre Travel Group’s Privacy Policy, please refer to www.flightcentre.com.au/privacy
Baggage
- For general information on airline baggage please visit: https://www.flightcentre.com.au/flights/planning-your-flight/baggage-guide
- To confirm the baggage allowance and dimensions for your particular flight please refer to the airlines website detailed information.
Can I book minors online?
Children under 15 years travelling alone can not be booked online. To make a booking for a child under 15 years of age who will be travelling alone, please call us on 133 133 and one of our consultants will advise you the Airline conditions of your choice and complete your booking for you.
Travel Information
What Identification is required for check-in?
Domestic Travel:
One of the following
- A valid passport
- An Australian driver’s licence
- Photo ID issued by an Australian State Government or the Australian Federal Government eg. 18+ plus card.
If you don’t have valid photo ID – Please refer to the airline’s website for further details.
International Travel
- A valid passport https://www.flightcentre.com.au/flights/planning-your-flight/passports-a...
- Please ensure you have a minimum 6 months validity on your passport from your return date of travel.
- The First and Last Name on your air ticket must match your First and Last name on your passport. Middle names are not required on your airline ticket.
How do I check-in online?
You can check in online using the Airline Reference which is located on your Itinerary under Flight Itinerary. Please go to the Airline's website and select 'Check In Online' and follow the instructions.
I am travelling Internationally, will I need a Visa?
For more information on Visas please visit
https://www.flightcentre.com.au/flights/planning-your-flight/passports-a...
Do I need a Passport?
All international travel including New Zealand requires a Passport with a minimum of 6 months validity from the date of your arrive back into Australia.
For more information on Passports please visit
https://www.flightcentre.com.au/flights/planning-your-flight/passports-a...