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A message to our customers

We are incredibly sorry you have not received our usual level of service during this period. Unfortunately, the impact on our company and our people has been extreme, and we have not been able to deliver the level of service you rightly expect of us. We are working hard to address this as quickly as possible.

Refund processing timeframes


Due to the exceptionally high volume of refund requests, Flight Centre has been working on ways to streamline the process. It has taken some time to navigate the complex process of suppliers changing refund conditions and finding new ways to manage this. We are actioning all requests faster than ever before by redeploying teams from other areas of the business, identifying efficiencies in our technology, and standing up staff to assist.

We know our refunds process has been a bumpy ride and we apologise for the delays. We also want to reassure you that we are have identified and corrected the process, and are working hard to return your funds to you as quickly as possible.

 

When can we travel again?

The Australian Chamber of Commerce and Industry’s Tourism Restart Taskforce, which is made up of leaders and experts from across the industry, recently released a timetable of guiadance for domestic and international travel.

According to the proposed timetable, Aussies will be able to travel to New Zealand and the Pacific from July, with travel to other countries deemed safe under a bilateral health agreement to restart from September.

However, it appears international travel may not resume until December. The Tourism Restart Taskforce is planning for all domestic travel, including domestic expedition cruises, to restart from early June.

For the latest travel advice please visit Smartraveller and the World Health Organisation.

We're with you all the way

A proudly Australian company, we've been helping Aussies travel for over 40 years, and will continue to do so into the future.

We have over 1,700 agents nationally with generations of experience ready to assist you with your travel needs.

Wherever possible, we’re dedicated to providing flexible options for credits, refunds and changes that suit you.