Last updated: 26th March 2020
As you would be aware, the coronavirus has had an enormous impact on the travel industry around the world. Despite this, Flight Centre currently is, and will continue to work through all upcoming bookings in order of departure date. We are prioritising customers who need to return home from overseas, and any travel booked between now and end of April, so please bear with us.
A message from our CEO, Graham ‘Skroo’ Turner Read more.
At present, due to government limitations, we are temporarily unable to operate in a normal manner. This has led to the stoppage of the vast proportion of work previously carried out by our employees.
We have made the difficult decision to stand down a considerable portion of our workforce for an indefinite period of time. This decision was made in response to an unexpected stoppage of work, capacity and demand within the travel industry domestically and internationally. The business will also gradually over the coming months move to close just under 30% of our stores nationwide across several of the Flight Centre Travel Group brands.
Message for Existing Customers
If you are currently travelling and need to return home, or have upcoming travel planned and have booked with Flight Centre, please read the below Booking FAQs for what you need to do. To learn more about our store closures, please read our Store Closure FAQs.
We are working closely with our suppliers to ensure that customers’ travel plans are rerouted, rebooked or offered a travel credit for a future date where possible.
Our Change & Cancellation Policy
Flight Centre's own change and cancellation policy is also outlined in the FAQs, noting supplier terms and fees may apply. Given the constantly changing nature of supplier policies we can only advise you in relation to supplier terms and conditions as they stand at the time of consultation. Should supplier terms and conditions change, subsequently the updated terms and conditions will be valid.