International – Economy class seats offer a seat pitch of between 31 and 32 inches with an industry average seat width of 17 to 19 inches (see chart below for full aircraft stats). Passengers receive a complimentary hot meal and beverages, including a selection of beer, wine and spirits. Special meals are available when ordered a minimum of 18 hours in advance, however kosher meals require a 24 hour notice. Special meals must be ordered through Air Canada reservations. Duty free items are also available in-flight.
North American & Caribbean –Domestic flights within Canada of 90 minutes or more, as well as flights from Canada to the USA, Mexico, Costa Rica, Bermuda and the Caribbean feature snacks and meals for purchase on the Air Canada Café menu. Coffee, tea, juices and soft drinks are complimentary. Purchases must be made using a Visa, MasterCard, American Express or Diners card. Seat features are similar to those on international services.
Economy Class entertainment – Each aircraft features personal 22.8 cm touch screens at each seat where passengers are able to enjoy hours of on-demand entertainment. Passengers may also enjoy the content on their own personal devices with the availability of USB charging ports and power outlets.
Offered on select international routes (mainly to Asia and Europe), Premium Economy is a noticeable step up from economy. This dedicated cabin is offered on Boing 787 and Boeing 777-300s only and features a wider seat with more leg room, enhanced meal service and priority check-in. Premium Economy meals on domestic flights within Canada of 90 minutes or more include two complimentary snack items from the Air Canada Café menu as well as complimentary coffee, tea, juice and soft drinks as well as beer, wine and spirits.
Premium Economy entertainment is available on personal 26.4cm touch screens. Power outlets and USB ports are also available for using and recharging personal devices.
International – The international Business Class cabin features fully flat beds in a staggered, pod like configuration. Every seat features lumbar support and massage function, personal storage space as well as an individual privacy screen, pillow and duvet. The enhanced In-flight service features gourmet meals with the finest wines and spirits. Business Class perks also include priority handling on the ground from check-in to security screening and boarding.
Entertainment options include state-of-the-art touch screens with over 600 hours of on-demand entertainment. Each seat also features noise cancelling headsets, USB charging ports and power outlets for charging of personal devices.
North America & Caribbean – Wide arm chair seats with a minimum 37 inch seat pitch make up the narrow body Business Class product. Guests enjoy complimentary gourmet meals with wine, beer and liqueurs as well as a 22.6 cm personal touch screen for hundreds of hours of on-demand entertainment. Other features include a pillow, adjustable head and footrest and a cabin dedicated lavatory.
Each passenger is allowed one standard carry-on item plus one personal item to take on board. Each item must not weigh more than 10kg (22lbs) and must be able to fit under the seat in front of you. Restrictions on liquids and gels are the same for internal Canada flights as on international flights. All containers must be within the 100mL (3.4 oz.) maximum and be placed in a clear re-sealable plastic bag no larger than 1 litre.
Checked baggage rules vary depending on the routing, class of service and frequent flyer tier status. For flights between Australia and Canada and most other international routes, the standard allowances with no frequent flyer tier status are as follows:
Economy – First 23kg bag free with each additional 23kg bag charged at $100 CAD/USD. The maximum linear dimension of each bag must not exceed 158cm (62 inches). Oversize charges will apply for bags exceeding this limit. Overweight charges will apply to any bag weighing between 23 and 32kg. Bags weighing more than 32kg will not be accepted.
Premium Economy- Guests in Premium Economy are allowed two bags free of charge. Each additional bag is $225. While the weight and size limits are identical to that of standard economy class, no overweight or oversized charges will apply when additional bag fee is paid.
Business Class – The Business Class free bag allowance includes two 32kg bags with a maximum linear dimension for each bag of 158 cm (62 inches). A third bag will be charged at $225.
Check with your consultant for specific baggage allowances for your flight.
Air Canada recommends pre-registering sports equipment at least 24 hours before departure. Pre-registering does not guarantee carriage of item, however, Air Canada will advise of proper packing instructions, waivers and any possible charges or fees. Air Canada reservations will note the type of item in the reservation.
Sports equipment bags may only contain the equipment itself. Clothing and other personal items are not allowed in sports equipment packaging.
For specific sporting equipment guidelines, check with your consultant.
Musical instruments must always be packaged in a hard case. The instrument may be included as part of the free carry-on baggage allowance provided that space is available in the cabin and the item can fit securely in the overhead compartment or underneath a seat.
When checked in, a musical instrument will count as one piece toward the free baggage allowance. Charges will apply if the number of bags exceeds the passenger’s free allowance.
Restricted or Dangerous Goods
Restricted and dangerous goods include fireworks, flammable materials, gasses and liquids, toxins, infectious materials and other items that could endanger the flight. These items are never allowed on board. Any questionable items must be declared to check-in staff. Your Flight Centre consultant can tell you which items are permitted and how they must be transported, and those items which are restricted.
Air Canada offers four convenient methods for check-in: Airport counter, web, mobile and airport kiosk. Some passengers, such as children travelling alone and those with special needs may be required to check in with a staff member at the airport counter. Reservations with code-share flights may also require counter check-in at the airport.
Web check-in opens 24 hours before departure. Simply print off your boarding pass at home or at the kiosk when arriving at the airport before continuing to the bag drop off counter. Web check-in is available for departures from Sydney and all Canadian and U.S. airports but may not be available at other international locations.
Check in using your mobile device up to 24 hours before departure. An electronic boarding pass will be sent to your device for boarding. Mobile check-in is available for passengers with electronic tickets who are travelling on Air Canada flights only (not code share) and for bookings with four or less people.
Guests may print off boarding passes and select seats at an airport self-service kiosk. Kiosks are available at most Canadian and US destinations and many international destinations. Kingsford Smith Airport in Sydney, Australia does not have airport kiosks for check-in. Check in must be done at the counter or by web or mobile check-in.
Air Canada has a total of 21 Maple Leaf Lounges located in Canada and at key international locations, including London Heathrow, Paris, Frankfurt, Los Angeles and New York’s La Guardia airport. Lounges are open to top tier Altitude and Star Alliance frequent flyer members as well as those flying in Business Class on an Air Canada, Star Alliance or code-share member flights.
Most lounges provide business centre features and functions as well as complimentary food and beverages. Lounges at key Air Canada destinations include showers for freshening up.
The Air Canada Altitude program rewards the airline’s most frequent travellers with upgrades, lounge access, priority services and free travel when a set number of miles and/or status levels are met. Altitude members earn miles on all Air Canada, Air Canada Express and Star Alliance member flights. Star Alliance members include Air New Zealand, Singapore, United, Lufthansa and a host of other global carriers.
There are five status levels that make up the Altitude program. The status levels are:
Prestige 25K, Elite 35K, Elite 50K, Elite 75K and Super Elite 100K
Air Canada operates a fleet of more than 170 aircraft, ranging in size from the Boeing 777 and 787 Dreamliner to the narrow body A320 family of aircraft and Embraer 175.
The Air Canada widebody fleet consists of - Airbus A330-300, Boeing 767-300, Boeing 777-200LR / 300ER, Boeing 787-8. On order: Boeing 787-9 (to replace 767-300s)
Narrow Body Fleet
The narrow body fleet consists of - A319, A320, A321, On order: Boeing 737 MAX (8 and 9 series) to replace A320 family