Captain’s Pack can be purchased in-store or over-the-phone: 

For Captain’s Pack purchased in-store or over-the-phone, your Captain's Pack must be booked and paid for in full at the time of paying your initial deposit for your Captain’s Pack fare. Captain's Pack cannot be added to a fare or upgraded to another Captain’s Pack after you have paid your deposit or once your fare has been ticketed. Please contact your Travel Expert for any Captain’s Pack Price Drop Protection enquiries or claims on Captain’s Pack purchased in-store or over-the-phone. 

The Terms and Conditions set out on this webpage apply to all in-store and over-the-phone purchases of Captain’s Pack. This offer is not available from or able to be booked by Flight Centre Independent travel consultants as they operate independent businesses. 

 

1. Waive Flight Centre’s Change Fees 
 
If you purchase a Captain’s Pack Essentials, Value or Plus offer, we will waive Flight Centre’s change fee up to $75 per booking* which can redeemed once.
Supplier fees may apply. 

2. Waive Flight Centre’s Cancellation Fees 
 
If you purchase a Captain’s Pack Value or Plus offer, we will wave Flight Centre’s cancellation fee up to $300*pp which can be redeemed once.  

 

Our change and cancellation fees 

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all standard bookings (including online bookings and bookings made with a consultant) without any form of Captain’s Pack: 

• Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per booking in addition to travel service provider fees.  

• Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per booking in addition to travel service provider fees. 

• Cancellations of Domestic/Trans-Tasman bookings will incur a fee of $50 per person (capped at $100 per booking) in addition to travel service provider fees. 

• Cancellations of International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per person (capped at $600 per booking) in addition to travel service provider fees.  

Supplier change and cancellation fees 

Irrespective of whether you have purchased a Captain’s Pack, cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

 

3. Price Drop Protection™ 

Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages) purchased in conjunction with: 
 
A) Captain’s Value (up to $50pp) - it may only be claimed once.  
B) Captain’s Plus (up to the difference) - it may only be claimed once.  
 
Your genuine advertised fare must be presented to us on the same day as it was advertised and 30 days from the date of payment in full of your original Captain’s Pack Fare booking and prior to departure. Price Drop Protection only applies to genuine fares from airlines and from Flight Centre & www.flightcentre.com (but excludes Flight Centre's associated brands and entities BYOjet.com & AuntBetty.com), for travel that originates/departs from Australia. Fare must be in writing and presented to us on the same day as it was advertised. Fare must be for the same form of payment and must be available, able to be booked by the general public when you bring it to us and be for the same dates, airline, number of passengers, booking classes and flight numbers. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including booking/service fees and all charges for the form of payment chosen). Fares available due to membership of a group or corporate entity or subscription to a closed group or fares discounted due to a government subsidy or scheme are excluded. Should the fare be less than your original Captain’s Value Pack fare we will issue a Flight Centre voucher to you for up to $50pp or should the fare be less than your original Captain’s Plus we will issue a Flight Centre Voucher for the value of the difference. Price Drop Protection only applies to your domestic flight within Australia or your international flight departing Australia. Your Flight Centre voucher will be valid for 12x months from the date of issue. If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim. 

If you cancel the original Captain's Pack purchased and submit the airfare for a refund (if applicable) and your Price Drop Protection voucher has not been redeemed, the voucher will be voided, and you will be refunded the full value of the original airfare purchased less the applicable airline cancellation fees. If your Price Drop Protection voucher has been redeemed, the value of the voucher will be deducted from the refund due on the original airfare in addition to the airline’s cancellation fee. 

If you cancel the original Captain’s Pack and the airline has provided you a credit for the airfare, the value of your Captain’s Pack will be held in credit. 

For Captain's Packs held in credit, any future Price Drop Protection claims will be assessed based on the value of the flights at the time of rebooking, not the original value of the cancelled fare. The new value to be assessed against will be cited on your invoice at the time of re-booking. Should the price of your Captain’s Pack Value or Plus fare fall below your purchase price, prior to your departure date, we will give you either up to $50pp on the Value Pack or the difference on the Plus Pack by issuing a Flight Centre voucher. 

Flight Centre Travel Group Limited (ABN 25 003 377 188) trading as Flight Centre. ATAS Accreditation No. A10412. 

Price Drop Protection - Why book anywhere else? 

When it comes to cheap flights, we are so sure we will not be beaten on price that if you find an advertised available airfare from an airline or from Flight Centre for less than your original Captain’s Pack fare we will issue a Flight Centre voucher to you for either up to $50pp on the Value Pack or the difference on the Plus, in price. 

How can I make a claim for Price Drop Protection? 

Step 1: Bring us an advertised fare prior to your departure date 

Your fare must be in writing and must relate to standard airfares available to the general public. Your genuine advertised fare must be presented to us on the same day as it was advertised and 30 days from the date of payment in full of your original Captain’s Pack Fare booking and prior to departure. Travel must originate/depart from Australia. Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages) purchased in conjunction with a Captain’s Pack, and may only be claimed once. The fare must show the date it was advertised and show the final price including all fees and charges (including booking/service fees and all charges for the form of payment chosen). If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Fare must be for the same form of payment as you have paid or will pay Flight Centre (e.g. cash, credit card). If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim. 

Contacting us: 

* For Price Drop Protection enquiries or claims on Captain’s Packs purchased in-store or over-the-phone - please contact your travel consultant who made your booking You can provide genuine advertised airfares from: 

1. Flight Centre & www.flightcentre.com.au (but excludes Flight Centre's associated brands & entities BYOjet.com & AuntBetty.com); and 

2. Airline's own fares/websites. 

Step 2: Confirmation that the fare is genuine and available 

We will then need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, we will give you either up to $50pp on the Value Pack or the difference on the Plus Pack back by providing you with a Flight Centre voucher. Your Flight Centre voucher will be valid for 12x months from the date of issue.

If we reasonably believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with the voucher for the difference in price. 

4. Price Drop Protection Voucher 

Limit of one voucher per booking. The voucher must be presented to a Flight Centre consultant at the time of booking to redeem this credit. The voucher is valid on new bookings only. Your Flight Centre voucher will be valid for 12x months from the date of issue. The voucher may be redeemed in whole or part during the validity period. Where used in part, no change will be given; only the remaining balance left on the voucher. Any unused balance may be used against future purchases, but will not be refunded or credited when the voucher expires. The voucher cannot be redeemed for cash, traveller’s cheques, cash passports or any other form of currency nor used in conjunction with any other offer. Normal booking conditions apply. The voucher must be used in-store or over-the-phone and cannot be used for online purchases. Flight Centre reserves the right to deem the voucher void if it has reasonable grounds to believe that it has been tampered with or copied. 

 
5. Lost Baggage 

All Captain’s Packs have this feature which is a Lost Baggage Service operated by Blue Ribbon Bags (BRB). This applies to checked bags only. If your bag does not arrive at your destination when you do and is not at that original destination airport within 96 hours of the arrival of your flight, you will receive compensation of $500 (per bag) if you have a Captain’s Pack Essentials $750 (per bag) if you have a Captain’s Pack Value or $1000 (per bag) if you have a Captain’s Pack Plus. There is a limit of 2 bags per cashback claim.

After reporting your missing bag to the airline, you must also report your missing bag to BRB within 24 hours of that flight landing and include the unique identifier for their airline lost luggage claim (often called a file locator, reference or tracking number. To file a new Mishandled Baggage Report use call 1 917-920-9699 (toll free), or online at https://flightcentre.blueribbonbags.com  24 hours a day, 7 days a week. Please have your FC Booking Number and Airline File Reference Number ready when filing a report. BRB will track and attempt to expedite the return of your missing bag for you and keep you informed of any progress. The Lost Baggage Service works alongside any travel insurance you might have. All Blue Ribbon Bags services are subject to their Service Agreement detailed here.

 

6. Bonus Discount on Travel Insurance 

Purchase a Cover-More policy with a Captain’s Pack and we will give you a 5% discount on a Value Pack or 10% discount on a Plus Pack off the cost of the policy. Flight Centre is an Authorized Representative of Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) who administers insurance on behalf of the underwriter Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Refer to Flight Centre’s Booking Terms & Conditions regarding Travel Insurance. 
 

7. Family Bonus 

Captain’s Packs with this feature receive a Family Bonus - when any adult purchases a Captain’s Plus Pack, all children (Under 12 years at the time of travel) will also each individually receive the benefits of the Captain’s Plus Pack, excluding Planting for the Planet. 

 

8. Planting for the Planet

We have partnered with Reforest Australia Pty Ltd (ABN 89 629 970 467) to assist in tree planting projects in Morocco and Australia. Visit www.flightcentre.com.au/p/captains-pack for full project details. If you have a Captain’s Pack Essentials we will pay for one tree to be planted in Morocco, if you have a Captain’s Pack Value we will pay for one tree to be planted in Morocco and one tree to be planted in Australia and if you have a Captain’s Pack Plus we will pay for 2  trees to be planted in Morocco and 1 tree in Australia.

 

9. Travel Money Oz Card bonus offer

No structuring of loads. Captain’s Pack Value: receive a bonus $25* in AUD, or foreign currency equivalent when you load a minimum of $700 AUD or equivalent. Once off offer. Captain’s Pack Plus: receive a bonus of $50 in AUD, or foreign currency equivalent when you load a minimum of $1200 AUD or equivalent. Once off offer. Captain’s Pack customers can load their Currency Pass and receive bonus value either in store with Flight Centre, or via the Travel Money Oz website https://www.travelmoneyoz.com/captains-pack. Customers who load via Flight Centre store will have the bonus value added to their Currency Pass card. Customers who load via the Travel Money Oz website will receive the bonus value amount automatically deducted from the payment amount at the time of the website transaction. The Travel Money Oz Card bonus offer is only valid until Travel Departure Date and can be redeemed either instore through any Flight Centre store in Australia or online at https://www.travelmoneyoz.com/. If travelling within 7 days of the Captain’s Pack purchase, the bonus offer can only be redeemed instore at any Flight Centre in Australia. Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Currency Pass in conjunction with the issuer, EML Payment Solutions Limited ('EML') ABN 30 131 436 532, AFSL 404131. You should consider the Product Disclosure Statement for the relevant product available at Travel Money Oz's website and the Target Market Determination available at https://www.travelmoneyoz.com/travel-money-card/pds before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

 

Flight Centre's booking terms and conditions 

Flight Centre’s usual Booking Terms & Conditions will also apply to your booking. These are available here. 

Captain's Package Terms & Conditions

Captain’s Packages can be purchased in-store or over-the-phone:

For Captain’s Packages purchased in-store or over-the-phone, your Captain's Package must be booked and paid for in full at the time of paying your initial deposit for your Captain’s Package fare. Captain's Packages cannot be added to a fare or upgraded to another Captain’s Package after you have paid your deposit or once your fare has been ticketed. Please contact your travel consultant for any Captain’s Package Price Drop Protection enquiries or claims on Captain’s Packages purchased in-store or over-the-phone.

The Terms and Conditions set out on this webpage apply to all in-store and over-the-phone purchases of Captain’s Packages. This offer is not available from or able to be booked by Flight Centre Independent travel consultants as they operate independent businesses.

1 & 2. Waive Flight Centre’s Change and Cancellation Fees

Captain’s Packages with this feature will waive either the Change and/or Cancellation Fees normally charged by Flight Centre Australia. Supplier Fees may apply.

Our change and cancellation fees

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):

• Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per booking in addition to travel service provider fees. 

• Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per booking in addition to travel service provider fees.

• Cancellations of Domestic/Trans-Tasman bookings will incur a fee of $50 per person (capped at $100 per booking) in addition to travel service provider fees.

• Cancellations of International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per person (capped at $600 per booking) in addition to travel service provider fees. 

Supplier change and cancellation fees

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

3. 24/7 Priority Assistance

Captain’s Packages with this feature will receive a priority phone number for all calls to 24/7 Global Assistance. If there is a hold, you will jump the queue and therefore your waiting time for Global Assistance will be reduced.

4. Price Drop Protection™

Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages) purchased in conjunction with a Captain’s Value (up to $50pp) & Captain’s Plus (up to the difference) Package, and it may only be claimed once. Price Drop Protection only applies to genuine fares from airlines and from Flight Centre & www.flightcentre.com (but excludes Flight Centre's associated brands and entities BYOjet.com & AuntBetty.com), for travel that originates/departs from Australia. Fare must be in writing and presented to us on the same day as it was advertised. Fare must be for the same form of payment and must be available, able to be booked by the general public when you bring it to us and be for the same dates, airline, number of passengers, booking classes and flight numbers. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including booking/service fees and all charges for the form of payment chosen). Fares available due to membership of a group or corporate entity or subscription to a closed group or fares discounted due to a government subsidy or scheme are excluded. Should the fare be less than your original Captain’s Value Package fare we will issue a Flight Centre voucher to you for up to $50pp or should the fare be less than your original Captain’s Plus Package we will issue a Flight Centre Voucher for the value of the difference. Price Drop Protection only applies to your domestic flight within Australia or your international flight departing Australia. Flight Centre’s standard Gift Card Terms and Conditions will apply to the voucher, but it will be valid for 12 months only from date of issue. If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.

If you cancel the original Captain's Package purchased and submit the airfare for a refund (if applicable) and your Price Drop Protection voucher has not been redeemed, the voucher will be voided, and you will be refunded the full value of the original airfare purchased less the applicable airline cancellation fees. If your Price Drop Protection voucher has been redeemed, the value of the voucher will be deducted from the refund due on the original airfare in addition to the airline’s cancellation fee.

If you cancel the original Captain’s Package and the airline has provided you a credit for the airfare, the value of your Captain’s Package will be held in credit.

For Captain's Packages held in credit, any future Price Drop Protection claims will be assessed based on the value of the flights at the time of rebooking, not the original value of the cancelled fare. The new value to be assessed against will be cited on your invoice at the time of re-booking. Should the price of your Captain’s Package Value or Plus fare fall below your purchase price, prior to your departure date, we will give you either up to $50pp on the Value Package or the difference on the Plus Package by issuing a Flight Centre voucher.

Flight Centre Travel Group Limited (ABN 25 003 377 188) trading as Flight Centre. ATAS Accreditation No. A10412.

Price Drop Protection - Why book anywhere else?

When it comes to cheap flights, we are so sure we will not be beaten on price that if you find an advertised available airfare from an airline or from Flight Centre for less than your original Captain’s Package fare we will issue a Flight Centre voucher to you for either up to $50pp on the Value Package or the difference on the Plus Package, in price.

How can I make a claim for Price Drop Protection?

Step 1: Bring us an advertised fare prior to your departure date

Your fare must be in writing and must relate to standard airfares available to the general public. Your genuine advertised fare must be presented to us on the same day as it was advertised and 30 days from the date of payment in full of your original Captain’s Package Fare booking and prior to departure. Travel must originate/depart from Australia. Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages) purchased in conjunction with a Captain’s Package, and may only be claimed once. The fare must show the date it was advertised and show the final price including all fees and charges (including booking/service fees and all charges for the form of payment chosen). If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Fare must be for the same form of payment as you have paid or will pay Flight Centre (e.g. cash, credit card). If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.

Contacting us:

* For Price Drop Protection enquiries or claims on Captain’s Packages purchased in-store or over-the-phone - please contact your travel consultant who made your booking You can provide genuine advertised airfares from:

1. Flight Centre & www.flightcentre.com.au (but excludes Flight Centre's associated brands & entities BYOjet.com & AuntBetty.com); and

2. Airline's own fares/websites.

Step 2: Confirmation that the fare is genuine and available

We will then need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, we will give you either up to $50pp on the Value Package or the difference on the Plus Package back by providing you with a Flight Centre voucher. Flight Centre’s standard Gift Card Terms and Conditions will apply to the voucher, but it will be valid for 12 months only from date of issue.

If we reasonably believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with the voucher for the difference in price.

Price Drop Protection Voucher

Limit of one voucher per booking. The voucher must be presented to a Flight Centre consultant at the time of booking to redeem this credit. The voucher is valid on new bookings only. Flight Centre’s standard Gift Card Terms and Conditions will apply to the voucher, but it will be valid for 12 months only from date of issue. The voucher may be redeemed in whole or part during the validity period. Where used in part, no change will be given; only the remaining balance left on the voucher. Any unused balance may be used against future purchases, but will not be refunded or credited when the voucher expires. The voucher cannot be redeemed for cash, traveller’s cheques, cash passports or any other form of currency nor used in conjunction with any other offer. Normal booking conditions apply. The voucher must be used in-store or over-the-phone and cannot be used for online purchases. Flight Centre reserves the right to deem the voucher void if it has reasonable grounds to believe that it has been tampered with or copied.

5. Lost Baggage

Captain’s Packages with this feature will receive the Lost Baggage Service operated by Blue Ribbon Bags (BRB). This applies to checked bags only. If your bag does not arrive at your destination when you do and is not at that original destination airport within 96hrs, you will receive either $500 (per bag) on the Essentials Package or $1,000 (per bag) on the Value and Plus Package. After reporting your missing bag to the airline, you must also report your missing bag to BRB within 24hrs of that flight landing. To file a new Mishandled Baggage Report use BRB's website here or call USA: +1 888 224-4243. BRB will track and attempt to expedite the return of your missing bag for you and keep you informed of any progress. Lost Baggage Service works alongside any travel insurance you might have. All Blue Ribbon Bags services are subject to their Service Agreement detailed here.

6. Bonus Discount on Travel Insurance

Purchase a Cover-More policy with a Captain’s Package and we will give you a 5% discount on an Essentials Package or 10% discount on a Value and Plus Package off the cost of the policy. Flight Centre is an Authorised Representative of Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) who administers insurance on behalf of the underwriter Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Refer to Flight Centre’s Booking Terms & Conditions regarding Travel Insurance.

7. Family Bonus

Captain’s Packages with this feature receive a Family Bonus for when every adult purchases a Captain’s Plus Package, 1 child (12 years and under) is included.

Flight Centre's booking terms and conditions

Flight Centre’s usual Booking Terms & Conditions will also apply to your booking.