Book with peace of mind with the Captain's Package and Price Drop Protection

At Flight Centre, we’re all about delivering amazing travel experiences. Our exclusive Captain’s Package adds even more value to your holiday, taking the hassle out of planning and organising your trip and giving you peace of mind when you book.
 
With Price Drop Protection, you can feel secure knowing you’ve got our best price - what's more, it's included in the Captain's Package from only $19. Price Drop Protection comes in handy because if your airfare drops in price before your departure date, we'll give you the difference back in a voucher. Just let us know.
 
Whether it’s a quick trip or the adventure of a lifetime, Price Drop Protection is your must-have travel companion. 
 
Stop looking, get booking with Price Drop Protection, call your local travel expert today on 133 133 or visit your local store
 

Captain's Package Options

Captain's Package Terms & Conditions 

Price Drop Protection™

Should the price of your Captain’s Package fare fall below your purchase price, prior to your departure date, we will give you the difference by issuing a Flight Centre voucher. Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages), applies to airfares purchased in conjunction with a Captain’s Package only, and may only be claimed once. Price Drop Protection applies to genuine fares from airlines and other Australian registered businesses and websites for travel that originates/departs from Australia. Fare must be in writing and presented to us on the same day as it was advertised. Fare must be for the same form of payment and must be available, able to be booked by the general public when you bring it to us and be for the same dates, airlines, number of passengers, booking classes and flight numbers. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including booking/service fees and all charges for the form of payment chosen). Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. Should the fare be less than your original Captain’s Package fare we will issue a Flight Centre voucher to you for the value of the difference. Price Drop Protection only applies to your domestic flight within Australia or your international flight departing Australia. The $19 advertised price is for Captain’s Essentials package which is valid for domestic travel within Australia; plus Short Haul travel to New Zealand from QLD, NSW, ACT, VIC, TAS & SA; and to Denpasar, Indonesia from WA, SA & NT. The Captain’s Value package is valid for all destinations worldwide, from $49. The Captain’s Premium package is valid for all Long Haul travel from Australia to South, Central and mainland America (excluding Hawaii), Africa, Europe, the Middle East and the UK.  Flight Centre’s standard Gift Card Terms and Conditions will apply to the voucher, but it will be valid for 12 months only from date of issue. If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your claim.

Flight Centre Travel Group Limited (ABN 25 003 377 188) trading as Flight Centre. ATAS Accreditation No. A10412.

Price Drop Protection - Why book anywhere else?

When it comes to cheap flights, we are so sure we will not be beaten on price that if you find an advertised available airfare for less than your original Captain’s Package fare we will issue a Flight Centre voucher to you for the difference in price.

How can I make a claim for Price Drop Protection?

Step 1: Bring us an advertised fare prior to your departure date

Your fare must be in writing and must relate to standard airfares available to the general public. Your genuine advertised fare must be presented to us on the same day as it was advertised and prior to your departure date. Travel must originate/depart from Australia. Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages), applies to airfares purchased in conjunction with a Captain’s Package only, and may only be claimed once. The fare must show the date it was advertised and show the final price including all fees and charges (including booking/service fees and all charges for the form of payment chosen). If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Fare must be for the same form of payment as you have paid or will pay Flight Centre (e.g. cash, credit card). If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.

You can provide advertised airfares from:

1. Other Australian travel agencies

2. Airlines; and

3. Other Australian-registered businesses and websites

Step 2: Confirmation that the fare is genuine and available

Your consultant will need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, we will give you the difference back by providing you with a Flight Centre voucher. Flight Centre’s standard Gift Card Terms and Conditions will apply to the voucher, but it will be valid for 12 months only from date of issue.

If we believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with the voucher for the difference in price.

Price Drop Protection Voucher

Limit of one voucher per booking. The voucher must be presented to a Flight Centre consultant at the time of booking to redeem this credit. Valid on new bookings only. Flight Centre’s standard Gift Card Terms and Conditions will apply to the voucher, but it will be valid for 12 months only from date of issue. The voucher may be redeemed in whole or part during the validity period. Where used in part, no change will be given; only the remaining balance left on voucher. Any unused balance may be used against future purchases, but will not be refunded or credited when the voucher expires. The voucher cannot be redeemed for cash, traveller’s cheques, cash passports or any other form of currency nor used in conjunction with any other offer. Normal booking conditions apply. Excludes online purchases. Flight Centre reserves the right to deem the voucher void if it has been tampered with or copied.

Accommodation Credits

Accommodation Credits issued in conjunction with all Captain’s Packages are per person. Accommodation Credits can only be used through Infinity Holidays for land arrangements at your destination on the same booking as your Captain’s Package flight. A $300 per person minimum spend applies for the $50 per person Accommodation Credit included with the Captain’s Essentials package. A $600 per person minimum spend applies for the $150 per person Accommodation Credit included with the Captain’s Premium Package. All Captain’s Packages can be purchased online, however Accommodation Credits are only redeemable in store or over the phone. Accommodation Credits cannot be redeemed online, and are not valid for use on another booking.

Transferrable deposit

If you change your mind about where or when you want to go, prior to full payment Flight Centre can transfer your deposit to another booking or provide you with a Flight Centre voucher for the deposit amount to use on another booking. Flight Centre’s standard Gift Card Terms and Conditions will also apply to this voucher, and it will also be valid for 12 months only from date of issue.

Next business day refund

Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier. However, if you have purchased the Captain's Value package or a Captain's Premium package you will receive the full refund for your airfare that you are entitled to (if any), the next business day for cancellations processed prior to noon Australian Eastern Standard Time. If your airfare is non-refundable however, no refund will be due. All usual airline and Flight Centre cancellation fees will be deducted from your refund.

Visa and Passport check

If you have purchased a Captain’s Package your Flight Centre consultant will provide expert visa and passport advice for any international travel. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, your Flight Centre consultant will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

Our change and cancellation fees 

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):

  • Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to supplier fees.
  • Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to supplier fees.
  • Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per passenger per booking in addition to supplier fees.
  • Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per passenger per booking in addition to supplier fees.
  • If you wish to change or cancel flights booked online and paid for using PayPal, you must contact our Online Customer Service Team on 1300 733 867. Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge.

Supplier change and cancellation fees

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier, unless you have “Next Business Day Refund” as part of your Captain’s Package.

Insurance excess rebate

When a Cover-More travel insurance policy is purchased (and paid in full) on the same itinerary as a Captain’s Value package or a Captain's Premium package, should you make an eligible claim on that policy, we will rebate the value of the excess deducted from your approved claim up to a maximum of $100. To obtain your excess rebate, simply tell your Cover-More claims officer at time of claim and complete a rebate form with your Captain’s Value package or Captain's Premium package proof of purchase.

Limits, sub-limits, conditions and exclusions apply. Flight Centre is an Authorised Representative of Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) who administers insurance on behalf of the underwriter Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Any advice is general advice only. Please consider your financial situation, needs and objectives and read the Combined FSG/PDS before deciding to buy this insurance.

Flight Centre's booking terms and conditions

Flight Centre’s usual Booking Terms & Conditions will also apply to your booking.