How Business Travel Can Be As Unique as You Are

Woman lying in bed in hotel room

4min read

Published 4 April 2024


Window seat or aisle seat? First flight of the day, or mid-morning departure? Breakfast at the hotel, or grab something out on the streets? Hire car or e-scooter? Almond milk latte or oat milk chai?  

Every business traveller is different, and if there’s one thing we’ve learnt over the years, is that each has their own set of particular preferences. The good news is that the days of a one-size-fits-all business travel approach are over, and it’s TMCs (travel management companies) like Flight Centre Business Travel that are leading the way.  

Today, a more holistic, collaborative approach to business travel management underpinned by real-time communication and traveller assistance services is considered the new standard. Personalisation is key, and this applies equally to the traveller and the business that the traveller represents.  

Need help with your corporate travel arrangements?  

At Flight Centre Business Travel, we take corporate travel personally. We build partnerships, not just itineraries, because your success is personal to us. Our Travel Managers are dedicated, experienced and knowledgeable, and you’ll get direct access to the same person, who gets your business – and its travel needs – inside and out.

Top ways to personalise your business travel

So, how do we create a unique travel experience for you and your business? Let’s take a look at a few ways in which we can help:

Individual Preferences Profiles

Understanding your unique preferences is the foundation of creating a personalised travel experience. By building detailed individual preferences profiles, we ensure that every aspect of your journey, from seat preferences to hotel and dietary choices, is right for you. The result is better productivity and efficiency, and that’s a win for everyone.

Customised Itineraries

You’re different to Steve in sales and Eliza in engineering, so your itinerary should be different too. There are no standard templates at Flight Centre Business Travel - we tailor each itinerary to your specific needs and preferences. Whether you're a morning person or prefer evening flights, our customised itineraries are designed to make your business trip the best it can be.

Travel Policy Flexibility

Things change fast in business, so we recommend flexibility within travel policies. Our approach ensures that your travel policies are dynamic, accommodating changes in preferences, adapting to unpredictable travelling conditions and the evolving needs of your business.

People-Led Service and Communication

At Flight Centre Business Travel, corporate travel is personal. Our commitment to a people-led hyper service approach means you’re always working with passionate people who really care about your unique requirements.

Our dedicated Travel Managers work as an extension of your team, solving all your business travel needs, locally. Oh, and they answer your phone calls and emails when you need it too.

woman with headphones, laptop and phone looking out of an airplane window
woman with headphones, laptop and phone looking out of an airplane window
woman with headphones, laptop and phone looking out of an airplane window

Local Service

Sydney isn’t Melbourne, and Melbourne isn’t Mumbai, so it’s important that you have a local on your team. With an understanding of local nuances, we provide on-the-ground support that gives you access to insights and assistance specific to specific locations, adding an extra layer of personalisation to your business travel experience.

Loyalty Program Management

At FCBT, we can help manage and optimise your loyalty programs, ensuring that you and your business gets the most value out of partnerships with airlines, hotels, and other travel-related services. We’ll make sure you get rewarded properly for your time spent travelling, so you can watch your points and status take off.

24/7 Support

When you’re out on the road, things can change fast. That’s why it’s great to know our team of experts are here for you 24/7, ready to solve any challenge that may arise. Our round-the-clock support will help you navigate every hurdle, whether it’s an unexpected cancellation or an unforeseen weather event, and the solution will always be tailored to your needs.

Business travel. It’s personal.

FCBT is dedicated to making your business travel experience as unique as you are. Even if you prefer the middle seat, we understand you!

The days of a one-size-fits-all approach to business travel are behind us, and we're proud to lead the way in offering a more personalised and holistic approach. Our commitment extends to every aspect of your journey, and the result is a better travel experience, enhanced productivity, and a more seamless, efficient travel program.

Find out how Flight Centre Business Travel can help streamline your business’ end-to-end travel program and make your travel for work easy.

Get in touch or call us on 1300 797 826 today.

Flight Centre

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