Stays

You can book a hotel stay with us directly on our website. Choose your desired destination, accommodation, and other preferences. Alternatively, you can contact our team or visit your nearest store for assistance. 

The hotel stay price typically includes your room and any listed inclusions such as Wi-Fi, breakfast or access to on-site facilities like pools or gyms. Inclusions can vary by property, so it's always best to check the room details before booking to see exactly what's covered.

Yes, we strive to cater to all specific needs. Please let us know about any such requirements at the time of booking so we can make the necessary arrangements.

Once your booking is complete, you will receive a confirmation email with all the details of your stay. Alternatively, download the Flight Centre app to view the details of your booking.

Yes. With World360 Rewards, you earn points on eligible hotel stays and can redeem them toward future travel bookings.

Life happens - we get it! Read our Help Centre article on how to cancel your booking with Flight Centre here. 

We regularly offer deals and promotions on various stays. Please visit our deals section or subscribe to stay updated. 

In the event of a hotel cancellation, we'll work with the hotel to arrange an alternative room or provide a refund, as per the hotel's policy. 

Yes, Flight Centre offers the ability to book last-minute hotel stays based on availability. However, it's always best to book in advance to secure your preferred dates and rates. 

Yes, you can book multiple rooms in the same hotel in a single reservation. Simply select the number of rooms and guests during the booking process. Availability may vary depending on the hotel and travel dates.

In the rare event that a hotel is overbooked, the property or provider will usually arrange alternative accommodation of a similar or higher standard. If you need assistance, our Travel Experts are here to help ensure your stay runs smoothly.

Absolutely. We take data security very seriously. All personal and payment information is encrypted and stored securely. 

No, an account is not required to book a hotel stay. However, creating an account can make the booking process faster and allow you to track your bookings more conveniently.

Flight Centre provides customer support before, during, and after your stay. You can reach us via phone, email, or chat on our website. 

We accept various payment options, including credit/debit cards, bank transfers, and certain mobile payment services. Please refer to our payment options page for more details.