All Independent Travel Consultant travel credits are subject to the following Independent Travel Consultant travel credit terms and conditions:
a) Your Independent Travel Consultant travel credit (ITC Travel Credit) will be valid for the period notified to you by us in writing when the ITC Travel Credit is issued (Term). You may redeem your ITC Travel Credit with us during the Term. Please note that we will continue to review the expiration date of the Term as we evaluate the impact of travel restrictions due to COVID-19.
b) If at the expiration of the Term, you are unable to use any portion of your ITC Travel Credit and you request a refund, we will gladly action this (subject to us having received the funds from the travel service provider, and having been authorised by the travel service provider to process your refund, subject to that travel service provider's change or cancellation policy). Please refer to your quote, tax invoice or itinerary (as applicable) for any change or cancellation fees that may apply.
c) Where you made your original booking with us (in-person, over the phone or by email), the ITC Travel Credit lies with us and will be accessible only through us when you rebook using your ITC Travel Credit.
d) A ITC Travel Credit may be used for one or multiple future travel bookings and any balance will be held by us in accordance with these ITC Travel Credit terms and conditions.
e) Booking fees may apply when you make a booking using your ITC Travel Credit, and you may be charged any applicable fees or charges imposed by any travel service provider you book your travel with through us.
f) Once you have made a booking using your ITC Travel Credit, the terms and conditions otherwise set out in these Booking Terms and Conditions will apply to that booking.
g) ITC Travel Credits: (i) are non-refundable during the Term but are refundable in full at the expiration of the Term (subject to us having received the funds from the travel service provider, and having been authorised by the travel service provider to process your refund, subject to that travel service provider’s change or cancellation policy); (ii) are non-transferable; (iii) are not cash or currency, and are not a stored value, gift card or store credit product; (iv) cannot be combined with other offers, vouchers or discounts; (v) cannot be redeemed for cash or credit, except where required by law or in accordance with these terms; and (vi) cannot be used or reissued past the Term except at our sole discretion. You may not purchase or sell ITC Travel Credits and we do not sell ITC Travel Credits. ITC Travel Credits are our property until redeemed against a booking.
h) If you initiate a credit card dispute or chargeback with your bank or credit card company for the return of the funds charged for your travel booking, you won't be eligible for an ITC Travel Credit for such booking. To the extent permitted by law, we reserve the right to refuse, void, cancel, reject or hold for review your ITC Travel Credit if we believe that you have initiated a chargeback for your travel booking and also elected to receive an ITC Travel Credit despite the chargeback.
i) By accepting an ITC Travel Credit, you are agreeing that the ITC Travel Credit is in lieu of any refund you might be entitled to receive in connection with cancelling your travel booking whether under the COVID-19 cancellation policy, our Booking Terms and Conditions, or applicable law. By electing to receive an ITC Travel Credit and/or by using the ITC Travel Credit you are agreeing to these ITC Travel Credit terms and conditions.
j) Subject to your rights under Australian Consumer Law, upon acceptance of a ITC Travel Credit, you release us from any and all claims and liabilities, without limitation, relating to your travel booking, your inability to complete the travel booking, and/or any refund or compensation you might be entitled to in relation to cancelling your travel booking.
k) Except where prohibited by law, we reserve the right to refuse, void, cancel, reject or hold for review any ITC Travel Credit mistakenly applied in an incorrect denomination or applied or procured, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these ITC Travel Credit terms and conditions or our Booking Terms and Conditions. We reserve the right to any remedy, including disqualifying you from participation in the ITC Travel Credit offer, if we suspect or determine that you have committed fraud or otherwise violated the ITC Travel Credit terms and conditions or our Booking Terms and Conditions.