Contact & Support
Whether you have a question about an upcoming trip, need help with an existing booking or want to explore what Flight Centre Business Travel can do for your organisation, our team of dedicated corporate travel experts is ready to help. We provide 24/7 travel assistance so your people are never left without support, no matter where in the world they are.
There's no one-size-fits-all approach to corporate travel support, so we offer multiple ways to connect with us — choose whatever works best for you.
Prefer to talk things through? Call us directly and speak with a corporate travel specialist. Our lines are open 24/7 for urgent travel assistance and after-hours support.
Expected response: Immediate
Call us on 1300 797 826
Send us your enquiry at any time and one of our business travel consultants will be in touch promptly. Ideal for non-urgent requests, account queries and general information.
Expected response: Within 1 business day
While we typically come to you for meetings and consultations, our offices span key cities across Australia. Find your nearest location via our Find an Expert page.
Expected response: By appointment
Talk to a Business Travel Expert
Simplify your corporate travel with expert support.
Connect with a dedicated Travel Manager and discover smarter ways to manage your business travel program.
Exclusive SME Rates
Save on flights, hotels, and car hire with negotiated deals.
24/7 Support
Assistance anytime, anywhere for changes and emergencies.
Personalised Service
A dedicated Travel Manager who understands your business.
Frequently Asked Questions
You can reach us by phone, email, or by submitting an enquiry through the form on this page. For urgent travel support, our 24/7 assistance line is always available. We also welcome in-person meetings at a time and location that suits you.
Our standard business hours are Monday to Friday, 9am – 5:30pm local time. For clients requiring after-hours or emergency assistance, 24/7 travel support is available.
Yes. We provide 24/7 travel assistance for urgent situations — whether it's a flight disruption, missed connection or an emergency while your travellers are on the road. You're never alone when you travel with us.
Contact your dedicated Travel Manager directly by phone or email, quoting your booking reference. They will handle changes, cancellations and rebooking as quickly as possible. For urgent out-of-hours situations, our 24/7 emergency line is available.
Absolutely. One of the key benefits of partnering with Flight Centre Business Travel is access to a dedicated Travel Manager who knows your account, your preferences and your travel policy. Reach out via any of our contact channels to be connected.
Use the form on this page and select your preferred enquiry type. We'll follow up within one business day to confirm a time that works for you.
Flight Centre Business Travel has offices across major Australian cities. While client meetings are typically held at your premises, you can find office addresses and contact details via our Find an Expert locator on this page. We serve clients nationally, with Travel Managers operating across all major metro areas.
We take all feedback seriously and use it to improve our service. To share a compliment, raise a concern or lodge a formal complaint, contact your dedicated Travel Manager directly.
Yes. Our 24/7 emergency travel assistance line is available for all active travellers. Whether you're dealing with a medical situation, flight cancellation or any other urgent issue while on the road, our team is on hand around the clock to help. Contact details for emergency assistance are included in your booking confirmation.