Cookies Policy

The https://www.flightcentre.com.au/business/ website (the "Flight Centre Business Travel Site") is operated by Flight Centre Travel Group Limited (hereafter “we", "us", "our", "Flight Centre"), a company incorporated in Australia. This page, with our Privacy Policy, details our use of cookies on the Flight Centre Business Travel Site. By using the Flight Centre Business Travel Site, you indicate that you accept this Cookies Policy and our Privacy Policy and you agree to abide by them. If you do not agree to these, please do not use the Flight Centre Business Travel Site.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may link the information we store in cookies to any personal information you submit while on our website. Cookies save data about individual visitors to the website, such as the visitor's name, password, username, screen preferences, the pages of a website viewed by the visitor, and the advertisements viewed or clicked by the visitor.

At Flight Centre, we use cookies to identify a visitor’s browser, to anonymously track visits or to enhance the experience of the website.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. When a visitor revisits the website, we may recognize the visitor by the cookie and customise the visitor's experience accordingly. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

If you reject cookies, you may still have access to our website, but your ability to use some areas of our website, such as contests or surveys, may be limited.

Web Beacons / Gifs

We employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

Customers’ personal information is not collected or transmitted via clear gifs. We do not tie the information gathered by 3rd party clear gifs to our customers’ personal information.

3rd Party Tracking

The use of cookies by our partners, affiliates, tracking utility company or service providers is not covered by this Policy. We do not have access or control over these cookies. Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our website. We do not tie the information gathered to our customers’ or users’ personal information.

Behavioural Targeting / Re-Targeting

We partner with third party ad networks to either display advertising on our websites or to manage our advertising on other websites. Our ad network partners use cookies, Web beacons and other technologies to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. We may use your actions on our website to inform behavioural targeting or re-targeting marketing activities. You won’t receive targeted marketing communications via mail outs or electronic marketing unless you have provided marketing consent.

If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here and Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads or targeted ads where third parties do not honour opt-out capabilities.

4.1 When you visit certain sections of our website and/or use our mobile application, third parties may place cookies on your computer’s browser and/or make use of web beacons to collect information. This information may include things such as your use of the website or mobile application, device and browser information and ad data. The information generated by the cookies and web beacons about your use of the website is transmitted to those third parties. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed; serving targeted advertising to you (including use to target advertising on other sites or applications based on your online activity); providing us with services and enhancing/improving our website, mobile application and the third party’s technology products and services.

4.2 Our current providers, and information regarding their data practices and how to opt out, include the following:

Smartly (Social Media)	Smartly is an automation software platform that allows marketing teams to seamlessly create and optimise social advertising, saving time and improving efficiencies. For further information about Smartly, please visit https://www.smartly.io/ and for details of Smartly Cookie Policy, please visit https://www.smartly.io/cookiepolicy.
SA360 or Double Click (Google Search)	Search Ads 360 (SA 360) is Google’s advanced search management solution that allows businesses to access multiple ad accounts and campaigns, across multiple search engines, in one integrated interface. For more information visit https://marketingplatform.google.com/about/search-ads-360/.
Facebook	Facebook is an advertising platform that targets ads to users based on their location, demographic, and profile information. For further information about Facebook, please visit https://www.facebook.com/business/ and for details of Facebook's Cookie Policy, please visit https://www.facebook.com/policy/cookies/.
Google Ads - we currently have tags down on site for events that occur here	Google Ads is Google's online advertising platform where advertisers pay to display advertisements, service offerings, product listings, video content, and generate mobile application installs within the Google ad network to web users. For further information about Google Ads, please visit https://ads.google.com/intl/en_au/home/ and for details of Google Ads Cookie Policy, please visit https://policies.google.com/technologies/ads
Salesforce (Email marketing)	Salesforce is a customer relationship management solution that brings companies and customers together utilising a CRM platform that gives marketing, sales, commerce, and service departments a single, shared view of every customer. For more information about Salesforce visit https://www.salesforce.com/au/ and for details on Salesforce's Privacy and Cookie Policy, please visit https://www.salesforce.com/au/company/privacy/.
Optimizely	Optimizely is an experimentation platform, enabling businesses to deliver continuous experimentation and personalisation across websites, mobile apps and connected devices. For more information about Optimizely visit https://www.optimizely.com/anz/ and for details on Optimizely's Privacy and Cookie Policy, please visit https://www.optimizely.com/anz/legal/cookie-policy/.
LinkedIn	LinkedIn Advertising is a suite of marketing solutions that helps connect brands with influential professionals. For more information on LinkedIn Advertising visit https://business.linkedin.com/marketing-solutions/ads and for details about LinkedIn's Cookie Policy, please visit https://www.linkedin.com/legal/cookie-policy
Campaign Manager	Campaign Manager is a web-based ad management system for advertisers and agencies that manages digital campaigns across websites and mobile and includes ad serving, targeting, verification and reporting. For more information on Campaign Manager visit https://support.google.com/dcm#topic=2758513.

5.1 You may block the installation of cookies by certain settings provided by your browser software; we would like to inform you however that in this case you may not be able to have full access to all Flight Centre Business Travel Site functions. Furthermore, you can prevent the compilation of data (including your IP address) through cookies and website use by downloading and installing the browser plug-in available through the following link http://tools.google.com/dlpage/gaoptout.

5.2 If you have any concerns about material which appears on the Flight Centre Business Travel Site, please contact us at corpdigital@flightcentre.com.