Travel Manager Solutions
Running a corporate travel programme means holding a lot of moving parts together at once — policy compliance, traveller safety, spend visibility, supplier relationships, and the inevitable last-minute changes that come with every itinerary. Flight Centre Business Travel gives travel managers the expert support and data to do all of it with confidence. Less time firefighting. More time driving a programme your business is genuinely proud of.
Benefits
Your Dedicated Travel Manager
A real person who handles your bookings, knows your preferences and policies, and works as an extension of your team. Just expert support on every trip.
Policy Controls & Approvals
Your travel policy enforced at the point of booking. Out-of-policy requests flagged and approval workflows configured by spend threshold, destination or traveller level.
Traveller Tracking
Gain visibility of every active traveller. Automated risk alerts when an incident is detected. Pre-trip tips, SMS alerts and 24/7 emergency support built in.
Customised Reporting
Reports tailored to your specific business requirements — by traveller, department, or supplier. Formatted and ready to share with your leadership team.
Your Dedicated Travel Manager
Every Flight Centre Business Travel client is assigned a dedicated travel manager who works with you to continuously improve your travel programme. They’re not just a support contact — they’re a strategic partner who understands your business, your travellers, and your goals.
They run regular programme reviews, benchmark your results against industry peers, flag unused credits and expiring fares, provide support for new travellers, and act as your escalation point for complex supplier issues.
Customised Reports, Your Way
Good decisions need good data. We produce customised reports tailored to exactly what you need to see — whether that’s spend by traveller, department, supplier, policy compliance rates, savings identified, or trip-level detail for your finance team.
Every report is formatted and ready to use, so you can share it with leadership or drop it straight into a presentation without reformatting.
Benchmarking & Programme Optimisation
One of the hardest parts of managing a travel programme is knowing whether you’re doing well — or simply not knowing what “good” looks like.
Our benchmarking compares your key metrics against anonymised industry data from similar businesses, giving you an objective view of where your programme is strong and where the most significant improvement opportunities exist.
Case Study: Operation Smile
Operation Smile manages complex international travel for its volunteer medical teams, often heading to remote and challenging destinations. With thousands of moving parts and limited internal staff, the charity needed expert support to coordinate flights, handle last‑minute changes, manage budgets, and meet duty‑of‑care requirements.
Flight Centre Business Travel streamlines every step, saving significant time and costs while ensuring teams arrive prepared and supported, allowing Operation Smile to stay focused on delivering life‑changing surgeries.
Explore Travel Manager Tips
Travel Policies - A Quick "Go-To" Guide
A simple, visual travel policy helps SMEs streamline processes and support travellers effectively on every trip across business travel programs.
The Most Exciting Thing for Finance Teams
Consolidate travel spend, obtain clear reporting, automate savings, and streamline reconciliation to gain visibility, control costs, and simplify workflows.
7 Essential Elements For Effective Duty of Care
Explore risk assessment, mitigation strategies, and crisis planning to help safeguard travellers and create a safer, more supportive business travel framework.
Talk to a Business Travel Expert
Simplify your corporate travel with expert support.
Connect with a dedicated Travel Manager and discover smarter ways to manage your business travel program.
Exclusive SME Rates
Save on flights, hotels, and car hire with negotiated deals.
24/7 Support
Assistance anytime, anywhere for changes and emergencies.
Personalised Service
A dedicated Travel Manager who understands your business.
Frequently Asked Questions
Travel managers work directly with a dedicated Flight Centre Business Travel Travel Manager who handles all bookings on their behalf. Additional support includes approval workflows and policy controls, traveller tracking and duty-of-care, customised reports compiled to your specific requirements, consolidated invoicing, and regular benchmarking and programme reviews with your travel manager.
Your travel policy is communicated to your Flight Centre Business Travel Travel Manager and applied to every booking made on your behalf. Out-of-policy requests are flagged and require manager approval before being confirmed. Policy parameters — spend thresholds, fare class, booking lead times, approved destinations — are set up during onboarding and updated as your policy evolves. All activity is tracked and included in your customised reporting.
Yes. Approval workflows can be configured to your requirements and triggered by trip cost, international travel, specific destinations, cabin class or any combination your policy requires. Approvers are notified and can approve or decline quickly. Escalation paths can be set up so bookings don’t stall if a primary approver is unavailable.
Yes. Every Flight Centre Business Travel client is assigned a dedicated account manager as their primary point of contact for strategy, performance reviews and escalations. They build a genuine understanding of your programme over time, conduct regular reviews, provide benchmarking analysis, flag unused credits and savings opportunities, and coordinate with the Flight Centre Business Travel team on your behalf. A 24/7 emergency support line is also available for urgent traveller issues.
Flight Centre Business Travel provides traveller tracking so you always know where your people are. Automated risk alerts are sent when an incident is detected near a traveller’s location. Pre-trip tips are prepared for higher-risk destinations and your Flight Centre Business Travel team is available 24/7 for emergency assistance. You can communicate with all travellers in an affected region quickly and escalate to our emergency team for hands-on support.
We produce customised reports tailored to exactly what your business needs — spend by traveller, department, or supplier; policy compliance rates; savings identified; booking lead-time analysis; and unused ticket credit tracking. Reports are formatted and ready to share with your finance team or leadership. The frequency and format are agreed with your travel manager based on your requirements.
Yes. Onboarding includes structured support to ensure your travel policy is correctly set up before the first booking is made. Your travel manager provides ongoing guidance, half-yearly programme reviews and briefings when there are changes to processes or products. When new team members start, your travel manager provides support to get them up to speed.
Yes. Your travel manager provides regular benchmarking analysis comparing your programme’s key metrics — average airfare, hotel rate, policy compliance rate and booking lead time — against anonymised data from similar businesses. This gives you an objective view of where your programme performs well and where the most significant improvement opportunities exist.
Spend optimisation is a continuous process. Your travel manager reviews programme performance regularly and identifies specific opportunities — routes where late bookings are driving premium fares, hotel categories where spend exceeds benchmarks, or suppliers where better pricing is available. These insights come through in your customised reports and are discussed at programme reviews.
Yes. Whether your travel programme grows in volume, complexity or number of travellers, Flight Centre Business Travel scales with you. Your dedicated Travel Manager adapt their support as your needs evolve. Additional services — expanded duty-of-care coverage, group travel coordination, more detailed reporting — can be added as your programme grows.