ADD VALUE TO YOUR FLIGHTS WITH ONE OF THE CAPTAIN'S PACKAGES.
PRICE DROP PROTECTION™
Should the price of your Captain’s Package Fare fall below your purchase price we will refund you the difference by issuing a Voucher. Price Drop Protection applies to Fares purchased in conjunction with a Captain’s Package only and may only be claimed once. Price Drop Protection applies to genuine fares from airlines and other Australian registered businesses and websites for travel that originates/departs from Australia. Fare must be in writing and presented to us on the same day as it was advertised. Fare must also be presented to us within 30 days from the date of payment in full of your original Captain’s Package Fare booking and prior to departure and must be for the same form of payment. Fare must be available, able to be booked by the general public when you bring it to us and be for the same dates, airlines, number of passengers, booking classes and flight numbers. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including booking / service fees and all charges for the form of payment chosen). Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. Should the fare be less than your original Captain’s Package Fare we will issue a Voucher to you for the value of the difference. Price Drop Protection only applies to your domestic flight within Australia or your international flight departing Australia. The $19 advertised price is for Captain’s Essentials, valid for: domestic travel within Australia; plus travel to New Zealand from QLD, NSW, ACT, VIC, TAS & SA; or to Denpasar, Indonesia from WA, SA & NT. Captain’s Value is valid for all destinations worldwide from $49. Our Price Drop Protection Voucher terms and conditions apply. Flight Centre Travel Group Limited (ABN 25 003 377 188) trading as Flight Centre. ATAS Accreditation No. A10412. FCBNM78420
PRICE DROP PROTECTION - WHY BOOK ANYWHERE ELSE?
When it comes to cheap flights, we are so sure we will not be beaten on price that if you find an advertised available airfare for less than your original Captain’s Package Fare we will issue a Gift Card to you for the difference in price.
HOW CAN I MAKE A CLAIM FOR PRICE DROP PROTECTION?
Step 1: Bring us an advertised fare prior to departure
Your fare must be in writing and must relate to standard airfares available to the general public. Your genuine advertised fare must be presented to us on the same day as it was advertised and 30 days from the date of payment in full of your original Captain’s Package Fare booking and prior to departure. Travel must originate/depart from Australia. Offer only applies to Captain’s Package Fares and may only be claimed once. The fare must show the date it was advertised and show the final price including all fees and charges (including booking / service fees and all charges for the form of payment chosen). If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Your fare must be for the same form of payment as you have paid Flight Centre (e.g. cash, credit card).
You can provide advertised airfares from:
1. Other Australian travel agencies
2. Airlines; and
3. Other Australian-registered businesses and websites
Step 2: Confirmation that the fare is genuine and available
Your consultant will need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, we will refund you the difference by providing you with a Gift Card. Our standard Gift Card Terms and Conditions apply.
If we believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with a Gift Card for the difference in price.
PRICE DROP PROTECTION VOUCHER
Limit of one voucher per booking. The voucher must be presented to a Flight Centre consultant at the time of booking to redeem this credit. Valid on new bookings only. Offer valid until 6 months after issue date. The voucher may be redeemed in whole or part during the validity period. Where used in part, no change will be given. Any unused balance may be used against future purchases, but will not be refunded or credited when the voucher expires. The voucher cannot be redeemed for cash, traveller’s cheques, cash passports or any other form of currency nor used in conjunction with any other offer. Normal booking conditions apply. Excludes online purchases. Flight Centre reserves the right to deem the voucher void if it has been tampered with or copied.
Are per person. Accommodation Discount can only be used through Infinity Holidays for land arrangements at your international long haul destination for the applicable booking. Must include $500 minimum spend on accommodation for discount to be valid. Not valid for use within Australia or for another booking.
Refers to Airfares to the Europe, mainland, and South America, Middle East and Africa (excludes Asia, New Zealand, Hawaii and South West Pacific. The Captain’s Premium Package is only valid on Long Haul destinations as stated.
If you change your mind about where or when you want to go, prior to full payment Flight Centre can transfer your deposit to another booking or provide you with a Flight Centre Gift Card for the deposit amount to use on another booking.
NEXT DAY BUSINESS REFUND
Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier. However, if you purchased the Captain's Value or Captain's Premium Package you will receive the full refund for your airfare that you are entitled to (if any) the next business day for cancellations processed prior to noon Eastern Australian Standard Time. If the airfare is non-refundable, no refund will be due.
VISA AND PASSPORT CHECK
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please contact your consultant. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.
OUR CHANGE AND CANCELLATION FEES:
Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):
Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to supplier fees.
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to supplier fees.
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per passenger per booking in addition to supplier fees.
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per passenger per booking in addition to supplier fees.
If you wish to change or cancel flights booked online and paid for using PayPal, you must contact our Online Customer Service Team on 1300 733 867. Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge.
SUPPLIER CHANGE AND CANCELLATION FEES
Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier, unless you have “Next Business Day Refund” as part of your International Airfare Package.
If you have purchased a Captain's Platinum Package you will not be subject to the above cancellation fees, provided any cancellation occurs 8 weeks prior to your departure date.
INSURANCE EXCESS CASHBACK
When a Cover-More travel insurance policy is purchased (and paid in full) on the same itinerary as the Captain’s Value or Captain's Premium Package, should you make an eligible claim on that policy, we will rebate the value of the excess deducted from your approved claim up to a maximum of $100. To obtain your excess rebate, simply tell your Cover-More claims officer at time of claim and complete a rebate form with the Captain’s Value or Captain's Premium Package proof of purchase.
Limits, sub-limits, conditions and exclusions apply. Flight Centre is an Authorised Representative of Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) who administers insurance on behalf of the underwriter Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Any advice is general advice only. Please consider your financial situation, needs and objectives and read the Combined FSG/PDS before deciding to buy this insurance.
Available with any Captain’s package for an additional $10*. Holiday Protect is similar to Price Drop Protection,™ if the price of your package holiday drops within 30 days, we’ll give you the difference back in a voucher. Applies to Flight Centre bookings including flights and accommodation, tours, and/or cruise. Holiday Protect applies to Flight Centre booking arrangements only.