Thai Airways International offers more than expected of an Economy Class experience, with a spacious cabin, award-winning service and cuisine. THAI is renowned as one of the best in the business, winning the 2017 Skytrax World’s Best Economy Class and Best Economy Onboard Catering Awards as well as placing within the top three for the World’s Best Economy Class Airline Seat.
Entertainment: Sit back and relax in comfort, knowing you have THAI’s extensive Media library to choose from, which includes a vast selection of movies and televisions shows, games, children’s entertainment and music from around the world delivered via the latest on-demand personal entertainment systems with touch screen technology.
Food and Beverage: Savour mouthwatering main meals including a choice of Asian or Western dishes, as well as a full bar service that includes wines, beers and spirits.
Experience legendary Thai hospitality and enjoy the greater levels of comfort and service, increased legroom, generous luggage allowances and frequent flyer miles.
Luggage: Passengers may take advantage of an impressive 30kgs check-in luggage and 7kgs hand luggage.
Royal Silk Business Class
In THAI’s Royal Silk Business Class, service is attuned to the needs and personal preferences of each passenger. Passengers have a choice of window or aisle seating, and most aircraft on long-haul services offer a lie-flat bed seat product, ideal for sleeping on overnight flights. Passengers also have a choice of either the “Samrab Thai” (Thai set menu) or a Western menu selection. With state-of-the-art aircraft such as the Airbus A380, Dreamliner 787, Airbus A350 and Boeing 777-300ER, THAI is able to offer the latest in-flight enhancements including mood lighting and larger windows.
Entertainment: Each seat within Royal Silk Class features a personal 15-16" touch-activated video screen, offering up to 100 music CDs, movies and TV channels on demand. PC power points are also available at all seats along with USB ports for laptops, smartphones and tablet use.
Food and beverage: An extensive Thai menu is offered in Royal Silk Class, served in individual courses. The Samrab Thai is the combination and presentation of dishes that complement one another through the use of uniquely Thai ingredients, flavours and textures. The result? A perfectly harmonious combination of spicy, sour, bitter or sweet flavours. In addition, Western full course set menus are also served. An All Day Dining Menu complete with meals, snacks and beverages is available on flights between Australia and Bangkok and all flights between Bangkok and Europe. Premium brand spirits and liqueurs, fine wines and beers along with soft drinks and juices are always complimentary.
Additional Royal Silk amenities include pillows and blankets as well as an amenity kit containing toiletries, eye shades and socks.
Luggage: Passengers may take advantage of an impressive 40kgs check-in luggage and 7kgs hand luggage.
Royal First Class
Royal First Class delivers the utmost in luxury, from the dedicated check-in areas to the award-winning Royal First Class Lounge facility at Suvarnabhumi Bangkok International Airport. At the Royal Spa Lounge – named World’s Best Spa Lounge Facility Skytrax 2017 – passengers can indulge in a little pampering prior to boarding or whilst in transit. Relax, unwind or simply catch up on some work while you enjoy a selection of Asian, Western or light, healthy meal options prior to boarding. Choose from a Spa menu of massages that soothe with aromatherapy and relaxing music, or take a herbal steam or sauna treatment to ease the aches from a travel-weary body. Finish with a fine meal or a shower, refreshed and ready for the next destination.
THAI provides VIP treatment all the way, offering Royal First Class passengers an electric buggy meet-and-greet service to and from the aircraft door at Suvarnabhumi Bangkok International Airport. A dedicated crew member welcomes guests to the spacious cabin with a traditional Thai greeting ‘Wai’ and offers a glass of champagne with caviar. As you ease into your flatbed or tranquil semi-private suite, you’ll find the latest amenity kits and fragrances. Make yourself more comfortable in the complimentary pyjamas and enjoy creating a comfortable sleeping environment with the fluffy pillows and blankets.
Entertainment: Choose from as many as 130 movies, 300 TV programmes and 500 music CDs and games on the latest interactive 23" flat screen monitors. Each seat is equipped with power outlets and USB ports.
Food and beverage: Passengers are treated to a premium dining experience in the air. The extensive menu offers the finest Asian and western dishes over several courses, presented on exquisite linens with porcelain dishes and crystal glasses, while passengers may nominate the time at which they’d like their meals served. In flight dining begins with an amuse-bouche to tease the palate, followed by a variety of courses including soup, salads, an array of main courses, sumptuous cheeses pared with luscious fruits, and rich desserts. A complete selection of beverages, including handpicked wine, fine spirits and aged cognac, are served throughout the culinary journey.
Luggage: Passengers may take advantage of a generous 50kgs check-in luggage and 7kgs hand luggage.
International Checked baggage is limited to a specific total weight amount depending on the class of service the passenger is flying and frequent flyer status level. Multiple bags are allowed but weight in excess of these amounts will incur excess baggage charges.
Royal First Class passengers – 50kgs (110 pounds)
Royal Silk Class – 40kgs (88 pounds)
Economy Class – 30kgs (66 pounds)
Infant not occupying a seat – 10kgs (22 pounds)
In addition to THAI’s generous luggage allowance, passengers also have the option to pre-purchase excess luggage up to 24 hours prior to flight departure. Excess luggage applies to THAI flights and is sold in instalments of between 5 and 30kgs per flight routing. Baggage allowances may vary when connecting on to other airlines so be sure to check with the operating airline for each sector to avoid potentially costly excess baggage fees.
Each passenger is allowed one carry-on item with a maximum length of 56cm (22 inches), width 45cm (18 inches) and depth 25cm (10 inches). Total weight cannot excess 7kgs. Passengers may also bring a handbag, wallet, purse, walking stick or crutches.
All liquids taken on board must be in containers or packaging of 100ml or less in a clear LAGS bag for security screening purposes.
Generally bulky items such as bikes, golf clubs and other sporting equipment can be included in the passenger’s standard checked baggage weight allowance. Excess baggage fees will apply when the total weight is greater than the allowance. Items that may not be included in the standard baggage allowance are pet carriers* and, on flights to or from Australia, surfboards and windsurfing equipment. These bulky items will always incur a separate fee.
Always advise the airline at least 48 hours in advance of any bulky item being carried as details may be needed to be included in your booking prior to check-in. As bulky item charges may differ depending on your itinerary, it’s always a good idea to double check with the airline before arriving at the airport. *Passengers are required to contact their local pet transportation company for the transportation of any pets. Pets will not be accepted at the check-in counters for any flights from Australia.
An infant or nappy bag may be carried on board in addition to the one carry-on. Collapsible prams or strollers may also be checked in free of charge. If using a car seat on board, a reservation must be made in advance and a child fare will be charged. The car seat must be approved for use on an aircraft.
THAI does not permit the use of products such as the Fly Legs Up hammock or In-Flight Bed Box onboard.
Flammable gases, liquids and materials are never allowed in carry-on or checked baggage. This includes explosives and fireworks, petrol and petrol or gas equipment and motors, fertilizers and poisons as well as matches or other fire starters.
Some items such as wheelchair and power mobility batteries, a small amount of ammunition and medical oxygen containers may be taken on board if pre-approved by the airline. Items that do not require approval for carriage are alcoholic beverages, hairspray and personal toiletry items. Battery powered Portable Oxygen Concentrators (POC) are permitted for passengers to take onboard however cannot be plugged into any onboard power source. THAI needs to supply any oxygen that may be required during flight in bottles at a fee per sector. A full MEDIF (medical clearance) is required to be completed no later than 3 days before travel.
Check in early and save time
There are two ways to check in for your Thai Airways International flight when departing Australia – online or at the airport counter.
Online: iCheck-In is an online internet check-in system available for THAI operated flights. Check-in can be made from 24 hours prior to the departure of the flight. Online check-in closes 1 hour prior to the departure of the flight in question. To do this online visit the THAI website and click the ICheck-In tab. Simply enter your name and six digit booking reference and follow the simple instructions. When done, print out your boarding pass and present it to the airport staff when dropping off your bag.
Counter: THAI check-in counters open 3 hours prior and generally close 45 minutes before the flight departure. Those with special needs such as wheelchair assistance or children travelling alone will be required to use the airport check-in facility.
Plenty of ways to unwind in style
THAI’s hub, Suvarnabhumi Bangkok International Airport, provides eight luxurious lounges including six Royal Orchid Silk Class Lounges, the award-winning Royal First Class and Royal Spa Lounge. The Royal Spa Lounge won World’s Best Spa Lounge by Skytrax 2017 and offers a range of indulgent treatments.
THAI’s lounges offer a tranquil setting in which passengers can either catch up on work, relax between flights, be pampered with a massage or even take a shower prior to boarding.
In addition to its flagship Bangkok lounge, THAI Airways features eight domestic airport lounges and another eight around the world. Global THAI lounges can be found in Dhaka, Hong Kong, Kathmandu, Kuala Lumpur, Manila, Osaka, Singapore and Taipei.
Note: If you’re transiting through or from Suvarnabhumi Bangkok International Airport, THAI offer short stay premium lounge passes. Passengers may advantage of these services and catch up on some news, rest or relaxation prior to departure at either the THAI Royal Silk Class or Miracle Business or First Class Lounges.
Star Alliance and its member airlines offer access to over 1,000 lounges worldwide, giving you a quiet and exclusive space to work or relax before your flight. As a Star Alliance Gold or Platinum member or if travelling in First or Business Class on a member airline, you can gain access to one of these lounges.
Star Alliance also have exclusive lounges at the following airports: Rio de Janeiro, Buenos Aires, Los Angeles, Nagoya, Paris and Sao Paulo.
Royal Orchid Plus Loyalty Program
Royal Orchid Plus is THAI’s customer loyalty program, giving members the opportunity to earn miles when flying with THAI, with Star Alliance partners across the world’s largest network and with a wide range of travel partners. Miles can then be redeemed for Awards that include air award and upgraded travel with THAI and Star Alliance partners, hotel stays plus lifestyle and promotional awards.
Frequent flyers, Silver, Gold and Platinum status members are recognized with a range of benefits and priority services, including priority reservations, check-in, baggage handling, excess baggage allowances, airport lounge access, complimentary upgrades and more, depending on membership status.
Mileage can be earned on THAI flights with the fare level determining the percentage of accrual. Over 3 million members worldwide enjoy the benefits and recognition of this award-winning program.