Insurance & Risk Management
When your team’s on the road, you need more than just travel insurance — you need genuine peace of mind. Flight Centre Business Travel helps you arrange comprehensive business travel insurance and integrates risk management into your travel programme, so your duty-of-care obligations are met and your people are protected wherever they travel.
Benefits
Medical & Emergency Cover
Overseas medical costs, emergency dental and emergency evacuation covered. Your travellers are never without support in a medical crisis, wherever they are.
Trip Cancellation & Delays
Cover for trip cancellations, delays and interruptions — so unexpected changes don’t become unexpected costs for your business or your traveller.
Baggage & Documents
Lost, stolen or delayed baggage covered. Lost or stolen travel documents too. Less stress when something goes wrong on the road.
24/7 Emergency Assistance
Round-the-clock emergency assistance for active travellers. One call to reach real support for medical situations, evacuations or urgent travel changes.
Why Travel Insurance Matters for Business
Research suggests that up to 50% of people travelling for business are uninsured or under-insured. That’s a significant risk — for your travellers and for your business.
The right travel insurance covers the scenarios that derail trips: medical emergencies, flight cancellations, lost luggage, and urgent changes that come without warning. Your Travel Manager ensures the right cover is arranged as part of your travel booking — not as an afterthought.
Cover Arranged for Your Business
Through Flight Centre Travel Insurance, Flight Centre Business Travel can arrange appropriate cover for your business travellers. Coverage options include:
- Trip cancellation and delay
- Overseas medical and emergency dental costs
- Lost, stolen or delayed baggage
- Lost or stolen travel documents
- Rental car excess
- Personal liability
- 24/7 emergency assistance
Cover is subject to conditions, limits and exclusions. Speak with your Travel Manager about the options suitable for your travel programme and read the relevant PDS before purchasing.
Integrated with Your Duty-of-Care Programme
Insurance is one layer of your duty-of-care obligation — not the whole picture. Your Flight Centre Business Travel Travel Manager analyses your specific travel risks, ensures insurance is arranged to match your programme requirements, and integrates it alongside traveller tracking, risk alerts and 24/7 emergency support. Duty of care isn’t a checkbox. It’s built into how we manage your travel programme from the start.
Case Study: Operation Smile
Operating medical missions in remote and high‑risk locations meant volunteers needed comprehensive protection and duty of care, without adding complexity for a small team.
An integrated travel insurance solution ensured appropriate cover for international travel, medical support and unexpected disruptions. As a result, volunteers travel with confidence, risks are managed proactively, and teams can stay focused on delivering life‑changing surgeries where they’re needed most.
Talk to a Business Travel Expert
Simplify your corporate travel with expert support.
Connect with a dedicated Travel Manager and discover smarter ways to manage your business travel program.
Exclusive SME Rates
Save on flights, hotels, and car hire with negotiated deals.
24/7 Support
Assistance anytime, anywhere for changes and emergencies.
Personalised Service
A dedicated Travel Manager who understands your business.
Frequently Asked Questions
Flight Centre Business Travel arranges business travel insurance through Flight Centre Travel Insurance. Your Travel Manager advises on the cover options available for your programme and travellers — single trip and annual multi-trip policies are available for both domestic and international travel. Speak with your Travel Manager to discuss the right cover for your business.
Business travel insurance provides financial protection against events that disrupt or cut short a trip. This includes overseas medical costs, emergency evacuation, trip cancellations, lost or delayed luggage, lost travel documents and personal liability. Cover conditions vary by policy and destination — your Travel Manager will advise on appropriate cover for your team’s travel.
Yes. Trip cancellation and delay are standard components of business travel insurance policies arranged through Flight Centre Business Travel. The extent of cover and any conditions depend on the specific policy chosen. Your Travel Manager will clarify what’s covered before a policy is arranged.
Yes. Overseas medical and emergency dental costs are covered under international travel insurance policies arranged through Flight Centre Business Travel. Emergency evacuation is also included where required. For domestic travel, medical coverage varies by policy tier. Always read the relevant Product Disclosure Statement (PDS) for full details on inclusions and limits.
Lost, stolen or delayed baggage is covered under business travel insurance policies arranged through Flight Centre Business Travel, subject to the policy terms and applicable limits. If a bag is lost or damaged during a trip, your traveller should report it to the relevant carrier and contact the insurer’s claims team. Your Flight Centre Business Travel Travel Manager can assist with next steps.
Insurance is one layer of your duty-of-care programme. Your Flight Centre Business Travel Travel Manager also helps you integrate risk assessments, traveller tracking, pre-trip destination briefings and 24/7 emergency support into your travel programme. Together, these tools help you meet your employer obligations and respond quickly when something goes wrong.
Yes. Flight Centre Business Travel provides traveller tracking as part of its duty-of-care capability — you can see where your team is and reach them quickly if an incident occurs. This sits alongside your insurance cover to give you a more complete risk management picture. Speak with your travel manager about the tracking options available for your programme.
Insurance claims are made directly with the insurer through their claims portal. Your Flight Centre Business Travel Travel Manager can provide guidance on the process and assist in obtaining any supporting documentation needed — such as airline confirmation of delays or hotel invoices. Claims should generally be submitted within 30 days of returning home, though later claims may still be accepted.
Your Flight Centre Business Travel Travel Manager assesses your travel policy requirements and recommends insurance cover that aligns with your programme. This includes ensuring that the coverage parameters — destinations, trip durations, cover levels — match what your travel policy requires. If a traveller declines insurance, your Flight Centre Business Travel Travel Manager may request a signed disclaimer.
For emergency assistance while travelling, your traveller should call the 24/7 emergency assistance number provided in their travel insurance documents. Flight Centre Business Travel’s own 24/7 emergency support line is also available for travel-related emergencies — rebooking, rerouting and coordination. Both numbers are included in the travel itinerary provided by your Travel Manager.