Duty of Care & Risk Management
Your team’s safety shouldn’t keep you up at night. Whether they’re travelling across town or around the world, Flight Centre Business Travel gives you the tools and support to meet your duty-of-care obligations — so you can focus on running your business, not worrying about what could go wrong.
Benefits
Traveller Tracking
Always know where your people are. Real-time tracking across your entire team means you can reach anyone fast when a disruption hits — no spreadsheets, no guesswork.
Risk Alerts & Assessments
SMS alerts and pre-trip risk assessments sent directly to travellers. Destination-specific warnings, flight disruptions and health advisories — before problems arise.
24/7 Emergency Support
Travel emergencies don’t follow office hours. Our team is on call around the clock — no automated menus, no waiting. Real help, whenever it’s needed.
Policy & Compliance
Embed duty-of-care requirements directly into your travel policy and booking workflow — so compliance is built in from the first booking, not managed as an afterthought.
Know Where Your Travellers Are
Real-time traveller tracking means you always know who’s where. If there’s a disruption — weather delays, civil unrest, health alerts — you can reach your people fast and get them the help they need. No more scrambling through spreadsheets when something happens.
Stay Ahead of Travel Risks
SMS alerts and pre-trip risk assessments go straight to your travellers, so they’re never caught off guard. From flight disruptions to destination-specific warnings, they’ll have the information they need before problems arise.
24/7 Emergency Support
Travel emergencies don’t follow office hours. That’s why our team is on call around the clock to handle unexpected emergencies. Whether it’s 3pm or 3am, someone’s there to help — no automated menus, no waiting around.
Case Study: Mamamia
Managing frequent travel for a fast‑moving media team meant ensuring staff safety, support and visibility at all times. A tailored duty of care approach provided real‑time oversight, traveller tracking and proactive assistance if plans changed. As a result, travellers feel supported wherever they are, risks are managed more effectively, and teams can travel confidently while staying focused on their work.
Talk to a Business Travel Expert
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Connect with a dedicated Travel Manager and discover smarter ways to manage your business travel program.
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24/7 Support
Assistance anytime, anywhere for changes and emergencies.
Personalised Service
A dedicated Travel Manager who understands your business.
Frequently Asked Questions
Duty of care refers to an employer’s legal and ethical obligation to take reasonable steps to protect the health, safety and wellbeing of employees while they’re travelling for work. This includes providing access to timely risk information, emergency assistance, and the ability to locate and communicate with travellers if something goes wrong.
We provide real-time traveller tracking, destination risk intelligence, automated risk alerts via SMS and email, pre-trip safety tips and 24/7 emergency assistance. These tools are integrated directly into your travel programme so duty-of-care processes operate alongside everyday booking.
We provides visibility of all booked travellers, including their location, upcoming itinerary segments and any active risk flags in their destination.
Yes. Automated alerts are sent via SMS and email to both travellers and travel managers when a risk event is detected in or near a traveller’s destination. Alerts are powered by real-time intelligence covering security incidents, natural disasters, health outbreaks and more.
Pre-trip risk assessments draw on destination intelligence from our risk data providers. Travel managers receive information on the current risk environment for each destination, and travellers can be provided with safety guidelines and emergency contact information before they depart.
Yes. Your Travel Manager surfaces live disruption information including flight delays, cancellations and risk events, so you can take action proactively. Notifications can be configured to alert the right people at the right time.
In the event of a serious incident, our team assists with emergency rebooking of flights, transport and accommodation. Our 24/7 emergency line ensures travellers and managers can always reach a consultant when it matters most.
Yes. Duty-of-care services can be configured to reflect your company’s risk tolerance, approval processes and communication preferences. Whether you need basic traveller tracking or full emergency response capability, we build the right framework for your programme.
Yes. Our duty-of-care offering cover domestic and international travel, with global risk intelligence updated continuously. Our emergency assistance network operates worldwide, ensuring your travellers have support regardless of destination.
Our team works with you to embed duty-of-care requirements directly into your travel policy and booking workflow. This can include mandatory risk acknowledgements for high-risk destinations, approval gates for affected regions and automatic alerts for travellers in impacted areas.