Group Travel Experts Team
Organising group travel can be difficult! But not to worry - we are here to help!
Whether your group is heading to a conference, sports event, destination wedding, mega family gathering or a school trip, we’ve got access to the widest range of exclusive group airfares and hotel rates both in Australia and around the world.
Not only do we step in where online self-service booking tools fear to tread with bookings of 20 or more, we also provide a single point of contact to consolidate the complex arrangements that are all part of the bulk-booking territory. When getting your party to the stadium, venue, resort, retreat or church on time, you’ll want no fuss, just us! Call or email our group travel experts today!
Frequently Asked Questions
Q. What types of group travel does Flight Centre cater to?
A. We cater for groups of any type from sporting, educational and leisure groups to special interest and corporate groups.
Q. How many people are needed to qualify as a group booking?
A. A minimum of 20 passengers travelling on the same booking to a common destination are required to contract a group rate through our Group Travel Experts.
Q. Can Flight Centre help with planning and organizing our group itinerary?
A. We can help plan and organise all travel arrangements door-to-door, from flights and accommodation to ground transportation. Our Group Travel Experts can also arrange day trips, cruises and tours for your group.
Q. What destinations are available for group travel with Flight Centre?
A. Our Group Travel Experts can arrange group travel to any destination you’d care to go.
Q. Can Flight Centre accommodate special requests or needs for our group?
A. We can facilitate special needs or requests via our direct booking channels, subject to availability and at the discretion of your chosen supplier.
Q. How far in advance should we book our group travel?
A. For the widest choice of options and lowest rates, we recommend booking as early as possible to take advantage of greater availability with suppliers. Most airlines let you book around 11 months in advance of your departure. Most hotels and touring companies let you book between 12-18 months in advance. Cruise lines can let you book up to around 24 months in advance.
Q. What are the payment options for group bookings?
A. We accept payment from a group leader or organiser on behalf of all group travellers. Depending on the size of the group, and the number of diversions from the main group itinerary, our Group Travel Experts can offer more flexible arrangements when needed.
Q. Can we make changes to our group booking after it's been made?
A. Depending on how far out you are from your departure, you can request changes remembering that supplier terms and conditions may apply ˗ especially when tickets or documents are re-issued. You can make changes to your itinerary any time prior to the final payment being made, which are usually due between 45-90 days prior to departure depending on your chosen destination and supplier.
Q. What are the cancellation policies for group bookings?
A. Policies vary between suppliers and are subject to your group contract terms and conditions. Cancelled bookings may incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
Q. Does Flight Centre offer any discounts or special rates for group bookings?
A. We will source quotes from multiple suppliers on your behalf to offer you the best options for your consideration. Contracted rates are based on the approximate number of passengers and can vary in comparison to single-traveller pricing, with the benefit that we will secure the same great price for all of your travellers and the added flexibility of time to confirm exact names and numbers - without the pressure of an instant purchase ticket or limited availability!