Bali Volcano Eruption Affects Flights To And From Denpasar

3 July 2015

Update: 10/08/15 at 4pm

Virgin Australia will operate normal services to and from Bali tomorrow, Tuesday, August 11. The airline has also announced it will schedule additional flights to help clear the backlog of passengers, according to priority. The six additional flights will operate between Perth and Denpasar, Brisbane, a Melbourne to Denpasar service and a flight from Denpasar to Adelaide.

Jetstar resumed daytime services between Australia and Bali today, with two additional services also scheduled today and more for the coming days. The airline will prioritise the backlog of passengers according to need and then by original travel date. Jetstar has advised that passengers placed on an additional service will receive an SMS alert and and updated email itinerary.

Customers are advised not to proceed to the airport without confirmed, re-booked and updated travel arrangements.

For more information, Flight Centre customers should contact their travel consultant in the first instance or access our emergency global assistance team outside office hours, which is available 24 hours a day, 365 days a year on +61 7 3170 784.

---------------------------------------------------------------------------------------------------------------------------Update: 10/08/15 at 9am

Jetstar will resume daytime operations to and from Bali today as a result of improved flying conditions near Denpasar Airport after last week's service disruptions due to the ongoing Mount Raung volcanic ash cloud issues.

The airline has advised today's 12 scheduled flights are already full and no additional passengers can be accommodated at this stage. Passengers should also be aware that the Jetstar Contact Centre is experiencing extremely high call volumes and wait times, and to check flight status on the website or via SMS alerts and emails from the company. Jetstar has advised that the airline is working to re-accommodate customers and will contact affected passengers when additional services are available.

Virgin Australia has cancelled morning services to and from Denpasar Airport today and will review the afternoon flight schedule. Customers are advised not to go to the airport without a confirmed, re-booked flight, and the airline will update on flight status via SMS or on the Virgin Australia website.

Garuda Indonesia  and AirAsia services continue as normal in and out of Bali, however Blimbingsari Airport in Banyuwangi will remain closed until 4pm today.

For more information, Flight Centre customers should contact their travel consultant in the first instance or access our emergency global assistance team outside office hours, which is available 24 hours a day, 365 days a year on +61 7 3170 784.

---------------------------------------------------------------------------------------------------------------------------Update: 07/08/15 at 1pm

Jetstar has confirmed all remaining services to and from Bali have been cancelled today.  Jetstar flights scheduled to depart or arrive at Denpasar Airport on the morning of Saturday, August 8 have also been cancelled due to ongoing volcanic ash cloud from the Mount Raung eruption.

Virgin Australia flights to and from Denpasar Airport (Ngurah Rai International Airport) have also been cancelled for today. Garuda Indonesia and AirAsia continue to operate at this stage.

---------------------------------------------------------------------------------------------------------------------------Update: 07/08/15 at 9am

The ongoing volcanic ash from the Mount Raung eruption and unfavourable winds blowing towards Denpasar continue to affect flights in and out of Bali today. Yesterday afternoon, Denpasar Airport (Ngurah Rai International Airport) was closed, impacting all airlines. Both Virgin Australia and Jetstar have cancelled all services to and from Denpasar Airport, due to information provided by the Volcanic Ash Advisory Centre (VAAC). Garuda Indonesia and AirAsia are scheduled to operate as per usual.

Jetstar has cancelled eight morning flights on Friday, August 7 and will assess whether it will proceed with scheduled services in the afternoon. The cancelled flights affect services to and from Melbourne, Darwin, Cairns, Perth and Bali. Jetstar has also cancelled two flights scheduled for Saturday, August 8 - Darwin to Bali and Bali to Perth - at this stage. The airline is advising customers not to travel to the airport for flights to and from Bali, and to check their flight status on the website or Jetstar app.

Virgin Australia has also cancelled all flights into and out of Denpasar Airport today. The 12 flights affected are services to and from Melbourne, Brisbane, Sydney, Adelaide, Perth and Bali. Customers in Bali are advised not to travel to the airport without a confirmed, re-booked flight.

For more information, Flight Centre customers should contact their travel consultant in the first instance or access our emergency global assistance team after hours, which is available 24 hours a day, 365 days a year on +61 7 3170 784.

---------------------------------------------------------------------------------------------------------------------------Update: 06/08/15 at 10am

Due to the ongoing ash cloud issues from the Mount Raung eruption in Bali, both Jetstar and Virgin Australia have cancelled services in and out of Denpasar Airport (Ngurah Rai International Airport). Garuda Indonesia and AirAsia continue to operate as per schedule.

Jetstar has cancelled four scheduled flights today: Perth to Bali, Bali to Perth, Brisbane to Bali and Bali to Melbourne. The airline is advising customers not to travel to the airport for flights to and from Bali, and to check their flight status on the website or Jetstar app.

Virgin Australia customers travelling to Bali are also affected by flight cancellations, with 12 flights between Bali and Melbourne, Sydney, Brisbane, Perth and Adelaide cancelled due to the ongoing volcanic activity and conditions near Denpasar Airport. Customers in Bali are advised not to travel to the airport without a confirmed, re-booked flight.

For Flight Centre customers with Cover-More insurance policies, Cover-More revised its policy yesterday and is treating the airline and airport disruption as a new event, rather than a pre-existing event. This means customers with Cover-More insurance policies issued on or before August 4, 2015 will be covered for this current disruption.

For more information, Flight Centre customers should contact their travel consultant in the first instance or access our emergency global assistance team after hours, which is available 24 hours a day, 365 days a year on +61 7 3170 784.

---------------------------------------------------------------------------------------------------------------------------Update: 05/08/15 at 3pm

The Mount Raung ash cloud event is still impacting flights to and from Bali this afternoon. While Garuda Indonesia and AirAsia continue to operate their scheduled services, Jetstar has now cancelled all flights in and out of Denpasar Airport (Ngurah Rai International Airport) today. Virgin Australia advised of its Bali flight cancellations this morning.

Customers due to travel on Jetstar or Virgin Australia to or from Bali today are advised not to proceed to the airport without confirmation from their airline.

For Flight Centre customers with Cover-More insurance policies, Cover-More has revised its policy today and is treating today's airline and airport disruption as a new event, rather than a pre-existing event. This means customers with Cover-More insurance policies issued on or before August 4, 2015 will be covered for this current disruption.

For more information, Flight Centre customers should contact their travel consultant in the first instance or access our emergency global assistance team after hours, which is available 24 hours a day, 365 days a year on +61 7 3170 784 .

---------------------------------------------------------------------------------------------------------------------------Update: 05/08/15 at 9am

The ash cloud from the still-erupting Mount Raung volcano in Bali is impacting flights between Australia and Denpasar again. Strong winds overnight means the volcanic ash cloud has drifted close to Denpasar Airport (Ngurah Rai International Airport) and is affecting flights to and from Bali.

Virgin Australia has cancelled all services to Denpasar today and has advised customers not to travel to Denpasar Airport today without a confirmed, re-booked flight unless contacted directly by the airline.

Jetstar cancelled four services to and from Bali overnight, and according to their most recent update, has advised that flights to and from Melbourne will be delayed today.

Garuda Indonesia flights are currently operating as per usual, as in AirAsia.

For more information, Flight Centre customers can contact their travel consultant or access our emergency global assistance team, which is available 24 hours a day, 365 days a year on +61 7 3170 784 .

---------------------------------------------------------------------------------------------------------------------------Update: 23/07/15 at 11am

Flights between Australia and Bali have resumed this morning after the lingering ash cloud from the Mount Raung eruption closed Denpasar Airport (Ngurah Rai International Airport) yesterday.

Jetstar and Virgin Australia are flying to schedule, and will also operate extra flights today to accommodate travellers who were affected by yesterday's flight cancellations.

Jetstar will add three additional services, including a flight from Melbourne to Bali, and from Bali to Brisbane, and a Bali-to-Perth flight. Jetstar customers are advised to check their flight status on the website or via the Jetstar app before heading to the airport.

Virgin Australia has scheduled two extra flights: Adelaide to Bali, and Bali to Melbourne. The Virgin Australia website has advised there are flight delays from Denpasar Airport today, so if you are flying to or from Bali today, check your flight status online before you depart for the airport.

For Garuda Indonesia passengers flying to and from Jember and Banyuwangi, Notohadinegoro Airport and Blimbingsari Airport remain closed today. Affected customers will be contacted directly by the airline.

For more information, Flight Centre customers can contact their travel consultant or access our emergency global assistance team, which is available 24 hours a day, 365 days a year on +61 7 3170 784 .

---------------------------------------------------------------------------------------------------------------------------Update: 22/07/15 at 4pm

The ongoing ash cloud from the Mount Raung volcanic eruption on July 2 is again disrupting flights to Bali, due to changing wind conditions and deteriorated conditions for safe flying. Denpasar Airport (Ngurah Rai International Airport) was closed this afternoon, resulting in cancelled flights to and from Bali and delayed services expected tomorrow.

Affected airlines include Jetstar, Virgin Australia, AirAsia and Garuda Indonesia. Virgin Australia has cancelled all flights in and out of Bali today, including services to and from Brisbane, Melbourne, Sydney, Perth and Adelaide. Jetstar has cancelled six services between Bali and Melbourne, Perth and Adelaide.

Garuda Indonesia passengers will also be affected by the closure of other airports in the vicinity that are impacted by the volcanic ash cloud, such as Notohadinegoro Airport and Blimbingsari Airport, and the subsequent flight cancellations due to safety.

Passengers are advised not to travel to the airport for flights to and from Bali, and to check their flight status updates on airline websites. Customers whose flights have been cancelled will be notified by email and text message by the airline.

For more information, Flight Centre customers can access our emergency global assistance team, which is available 24 hours a day, 365 days a year on +61 7 3170 7840.

---------------------------------------------------------------------------------------------------------------------------Update: 14/07/15 at 10am

Clear skies and improved conditions overnight mean Bali's Denpasar Airport (Ngurah Rai International Airport) is fully operational today after the volcanic eruption of Mount Raung on July 2.

All carriers, including Jetstar and Virgin Australia, are operating services out of Denpasar today. Both airlines aim to re-book passengers from the longest delay as a priority to the most recent flight delay.

Virgin Australia has added extra services in addition to scheduled flights, with extra flights from Australia to Bali and from Bali to Australia. Virgin Australia will alert customers in Bali via SMS and has advised passengers not to travel to Denpasar Airport without a confirmed re-booked flight.

Jetstar plans to operate 18 services in and out of Bali today, including 10 additional flights between Perth and Bali, Melbourne and Bali, and Sydney and Bali. Jetstar customers will be contacted via email or SMS about their flight options and next available service from Bali to Australia. Passengers travelling from Australia to Bali can change their booking to the next available flight on the Jetstar website.

Garuda Indonesia and AirAsia are currently operating as per normal schedule.

For more information, Flight Centre customers can access our emergency global assistance team, which is available 24 hours a day, 365 days a year on +61 7 3170 7840.

---------------------------------------------------------------------------------------------------------------------------Update: 13/07/15 at 1pm

Further to this morning's information about arrivals and departures in Bali, Denpasar Airport (Ngurah Rai International Airport) is still open. The update from the Volcanic Ash Advisory Centre (VAAC) states Mount Raung is still erupting, with unfavourable winds blowing the ash cloud towards Bali. Airline customers in Denpasar are advised not to travel to the airport without a confirmed, re-booked flight.

For airlines flying between Bali and Australia, here is the latest flight information:

  • Virgin Australia has cancelled all flights into and out of Denpasar for Monday, July 13, and will update about tomorrow's scheduled flights later today. The airline has advised that customers will be updated via SMS and the Virgin Australia website.
  • Jetstar has resumed daytime services before 5.15pm AEST from Australia today, and will operate three daylight flights from Bali this afternoon. Flights may also resume tonight from Bali to Australia.
  • AirAsia has resumed all flights in and out of Denpasar, including services to Darwin and Perth. The airline will notify passengers of flight options and status updates, and has advised passengers to expect delays due to congestion.
  • Garuda Indonesia has scheduled services departing from Bali today.

For more information, Flight Centre customers can access our emergency global assistance team, which is available 24 hours a day, 365 days a year on +61 7 3170 7840.

---------------------------------------------------------------------------------------------------------------------------Update: 13/07/15 at 9.30am

Denpasar Airport reopened overnight after suspending services due to the ash cloud from the Mount Raung eruption.

Jetstar and Virgin Australia have cancelled services today, pending an update from the Volcanic Ash Advisory Centre (VAAC) this morning. Garuda Indonesia is operating some delayed services, although no flights to Australia are currently scheduled.

How can Flight Centre help customers?

  • Provide support and inform you about your airline's current policy;
  • Act on our customers' behalf to try and change or re-book their flight;
  • Explore alternative airline options to bring customers back to Australia;
  • Book or extend your accommodation in Bali;
  • Liaise with Cover-More about your insurance policy options;
  • Work with airlines to assist emergency cases; and
  • Provide timely information to customers about airline and airport developments.

If you have any questions about your flights  to and from Bali, please call our 24/7 customer service team for emergency global assistance on +61 7 3170 7840.

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Update: 10/07/15 at 2pm

The lingering ash cloud from the eruption of Mount Raung last week is causing further flight delays and cancellations to and from Bali today.

The following Indonesian airports have been closed to all air traffic: Denpasar (Bali) Airport, Lombok Airport, Jember Airport and Banyuwangi Airport.

Services in and out of Denpasar were delayed this morning, affecting outbound Garuda Indonesia flights from Sydney, Melbourne and Perth.

Virgin Australia flights to Bali are cancelled today. VA customers are advised to check the company website for rescheduling information for these flights. Jetstar has also cancelled departures to Bali.

For the most up-to-date flight information to and from Bali, check with your airline. If you require further assistance, please contact Flight Centre.

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Update: 09/07/15 at 4pm

The volcanic ash cloud from last week's eruption of Mount Raung in East Java is continuing to affect flights in and out of Denpasar (Ngurah Rai International Airport).

Both Jetstar and Virgin Australia have cancelled flights to and from Bali today. AirAsia continues to operate all services to and from Denpasar, and Garuda Indonesia services to and from Denpasar and Jakarta are operating as normal. Qantas flights to and from Jakarta have also not been affected.

Virgin Australia has advised passengers travelling to Bali on July 10, 2015 to check the latest flight information on their website before going to the airport. Jetstar has also asked their passengers to check on their flight status online.

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Update: 03/07/15 at 2pm

Jetstar has advised on its website that it will resume services to Bali. After consultation with the Volcanic Ash Advisory Centre (VAAC) this morning, the carrier has determined it was safe to fly to Denpasar again.

The company will continue to monitor the volcanic activity from the eruption of Mount Raung on July 2, 2o15 and let customers know of any changes to the flying schedule to and from Bali.

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Bali's Mount Raung volcano erupted last night, and the ensuing ash cloud has drifted close to Ngurah Rai International Airport, affecting flights to and from the Indonesian airspace. Located around 150km from Denpasar in East Java, the Mount Raung event was not a significant eruption, however the ash cloud has drifted close enough to the airport to result in flight cancellations.

 Flights to and from Denpasar have been affected by the Bali volcano eruption.

Overnight, two Jetstar flights to Bali were affected and turned back. Return Jetstar flights to and from Cairns, Perth, Melbourne and Sydney, and one-way flights to and from Singapore, Adelaide and Darwin have also been affected by the eruption.

Jetstar has advised all passengers on rescheduled or cancelled flights will be contacted directly by the company or their travel agent and provided with alternative flight service options.

Other carriers that fly to Denpasar include Virgin Australia and Garuda Indonesia. Qantas does not fly to Bali, but has advised the airline's Jakarta flights have not been affected by the Mount Raung eruption.

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