Traveller Solutions
Business travel should work around you — not the other way around. Whether you’re a frequent flyer racking up thousands of kilometres a year or an occasional traveller stepping on a plane for a quarterly conference, Flight Centre Business Travel makes every trip simpler, faster, and better supported. From a real person available at 2am when a flight gets cancelled — this is what travel looks like when someone has your back.
Benefits
Personal Travel Manager
A dedicated expert who knows your preferences, loyalty memberships and travel habits. They handle the complex stuff so every trip is smoother than the last.
Personalised Itineraries
Your preferences, loyalty memberships and passport details stored and pre-filled on every booking. Your full itinerary always available, with live flight updates.
24/7 Emergency Support
A real person, always on. Call any time — day or night — and a consultant will rebook, reroute and resolve whatever has gone wrong. No automated menus.
Real-Time Travel Alerts
Travel alerts for flight status changes, gate updates, delays and destination risk alerts — triggered automatically based on your active bookings.
Your Personal Travel Manager
Unlike a booking engine that forgets you the moment you close the tab, your Flight Centre Business Travel personal travel manager builds a genuine understanding of how you travel.
They know your preferred seats, your loyalty programme membership, and the fact that you always need an early check-in when you’re flying into Melbourne for a morning meeting. They handle the complex stuff — multi-leg international itineraries or last-minute changes. And they’re proactive: if there’s a disruption on your route before you’ve even heard about it, they’ll already be looking at alternatives.
Loyalty, Alerts & More
Your Qantas Frequent Flyer, Velocity and hotel loyalty memberships are stored in your profile and applied automatically to every eligible booking — you never miss out on points. Notifications keep you informed of flight status changes, gate updates and destination risk alerts automatically.
After every trip, you can submit feedback directly to your travel manager and account team to continuously improve your programme.
Traveller Wellbeing
Frequent business travel takes a real toll — on sleep, fitness, diet, relationships, and mental health. We take that seriously. Flight Centre Business Travel doesn’t just help you get from A to B; we help you arrive in the best possible shape to do the work you went there for.
- Protect Your Sleep: When booking multi-time-zone trips, your travel manager can factor in layover duration and recovery time — so you’re not arriving running on two hours of sleep.
- Eat Better on the Road: Your preferences are stored in your profile and are flagged at booking — small things that add up when you’re travelling three weeks out of four.
- Mental Health Matters on the Road: Being on the road can wear on anyone. If you’re feeling stretched, talk to your employer about a bleisure option on your next trip, time added at the end for rest.
- Bleisure — Making the Most of Where You Are: Adding a night or a weekend for personal time is one of the most rewarding ways to see the world. Your travel manager can adjust flights and finding accommodation that works for both the business days and the personal ones.
Case Study: Mamamia
For the team at Mamamia — a fast‑moving women’s media company — travel is part of the job and keeping up with last‑minute trips and tight schedules can get stressful fast.
Partnering with Flight Centre Business Travel meant they finally had support that moved at their pace. With quick turnarounds, personalised help, and a dedicated Travel Manager who already understands their preferences, every trip feels smoother and more seamless.
Explore Traveller Tips
Wellness – The Business of Feeling Better
A quick look at how smarter trip planning and wellbeing-focused travel policies can help business travellers feel better and perform better on the road.
The Ultimate Guide to Stress-Free Business Travel
A practical roundup of ten easy ways to cut stress from business trips, from smarter planning to packing and scheduling strategies.
Strategies for Mental Wellness on the Road
A quick guide to staying mentally well on work trips, with simple habits to reduce stress and keep you grounded while travelling.
Talk to a Business Travel Expert
Simplify your corporate travel with expert support.
Connect with a dedicated Travel Manager and discover smarter ways to manage your business travel program.
Exclusive SME Rates
Save on flights, hotels, and car hire with negotiated deals.
24/7 Support
Assistance anytime, anywhere for changes and emergencies.
Personalised Service
A dedicated Travel Manager who understands your business.
Frequently Asked Questions
All bookings are made through your dedicated Flight Centre Business Travel Travel Manager by phone or email. For complex itineraries, international travel or last-minute changes, your Travel Manager handles everything on your behalf. Your preferences, loyalty memberships and past booking details are stored in your profile so every booking is faster and more personalised.
A dedicated Flight Centre Business Travel consultant assigned to your account who builds a genuine understanding of your travel habits and preferences over time. They’re your first point of contact for bookings, itinerary changes and anything that requires personal expertise. They work during standard business hours and are backed by our 24/7 emergency support team for out-of-hours situations.
Your complete trip itinerary — including flight details, hotel bookings, car hire and other components — is provided by your Travel Manager and accessible via email confirmation and app. Boarding passes for supported airlines can be stored on your mobile device.
Yes. You receive notifications for flight status changes, gate updates, delays, cancellations and destination risk alerts. Your Travel Manager also monitors your active bookings and will proactively contact you with alternative options if a disruption affects your trip.
Your frequent flyer and hotel loyalty programme memberships are stored in your traveller profile and applied automatically to every eligible booking. This includes Qantas Frequent Flyer, Velocity and major hotel programmes. You never need to remember to add your number or chase missing points after a trip.
Contact your personal Travel Manager directly during business hours. For urgent or out-of-hours situations — a cancelled flight or a hotel that can’t accommodate you — our 24/7 emergency support line is available at any hour. The emergency number is in your booking confirmation so you always have it when you need it.
Our team monitors your active bookings and proactively contacts you with alternative options when a disruption occurs — often before the airline reaches you. For in-trip emergencies, call our 24/7 line and a consultant will rebook, reroute and coordinate all affected components in a single call.
Yes. You can provide feedback to your Travel Manager and account team at any time. This is used to continuously improve your programme — from supplier quality to how bookings are managed. If something consistently falls short, it drives action.
Yes. Your traveller profile stores seat preferences, meal requirements, loyalty programme memberships, passport and visa details, and hotel preferences. These are pre-filled on every new booking so you’re not re-entering the same information trip after trip. Update your profile any time by contacting your Travel Manager.
Your Travel Manager can factor recovery time, preferred flight windows and hotel requirements into every booking — so trips are built around your wellbeing, not just the cheapest available option. We can also advise on bleisure options if you’d like to add personal time to a work trip.